System Administrator (Remote in US)

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Requirements:

• 4-6 years of experience as a Systems Administrator
• Strong analytical skills and a demonstrated ability to troubleshoot problems
• Excellent communication and customer service skills, both written and oral
• Ability to explain just about anything technical to anyone, regardless of their background
• Microsoft Associate Level Certification or equivalent certification is preferred
• Willing to participate in an on-call rotation and provide after-hours support as necessary

Responsibilities:

• Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary and as agreed with the Client Team Lead
• Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them.
• Escalate customer support requirements as appropriate, communicating relevant information (such as criticality and timeliness), and confirming acceptance of the escalated issue.
• Manage the integrity and security of clients’ data, servers, devices, and software to support the database server, application servers, and storage systems of our clients’ businesses.
• Manage clients’ primary internal systems, from email to file sharing.
• Implement and maintain Remote Access Systems (VPN, RDS, Citrix, VMware)
• Manage and maintain phone systems as needed (Cisco, Avaya, VOIP, Digital)
• Manage security administration, ensuring all machines are protected and properly updated with Endpoint Security, Anti-Virus, Anti-Spam, Anti-Spyware, etc.
• Maintain domain policies, DNS, DHCP, and other integrated systems
• Keep client documentation up-to-date and accurate, including help desk tickets with detailed notes and time records
• Work collaboratively with teams of smart, thoughtful people to best meet the needs of our clients.