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Customer Success

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🔥 Senior Renewals Account Manager, Life Sciences (remote)

Posted about 1 hour ago

📍 United States

🔍 Life Sciences

🏢 Company: jobs

🔧 Requirements

Bachelor’s degree in Science, or related field, or equivalent, relevant work experience
Minimum of seven years direct sales experience with three years experience in life science
Prior experience with selling subscriptions both renewal sales and new business is preferred
General knowledge and understanding of utilizing SFDC
Demonstrated track record of exceeding sales targets
Experience using sales enablement tools such as outreach, zoom info and Linked in Sales Navigator
Demonstrated ability to understand customer workflows and priorities and translate these into opportunities

💡 Responsibilities

Own the 12 month process of the subscription life cycle inclusive on onboarding, quarterly account reviews, budgeting and renewal negotiation inclusive on contract execution
Grow new business subscriptions through identifying and managing up-sell and cross-sell opportunity during or at the point of renewal
Continually identify directional risk in your subscription book of business and implement risk mitigation plans in conjunction with matrix of internal resources inclusive of product owners, solution experts, account manager and trainings teams
Analysis of lost clients and key involvement in winback strategy
Directly negotiate and secure required price increase on renewals and strive for multi-year agreements
Successful completion of continuous enablement program to meet requirements of role
Manage renewal process and total subscription opportunities in CRM
Client usage review and drive adoption of our solutions across customer base
Provide accurate weekly forecasts for territory total subscription business
Build strong relationships with territory AMs and Product team

Business Development Salesforce Account Management Negotiation skills Client relationship management Budgeting Sales experience Market Research CRM Financial analysis Customer Success

Posted about 1 hour ago

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🔥 VP of Customer Success

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Search Atlas

🔧 Requirements

Proven experience in a senior customer success leadership role, preferably in SaaS
Strong ability to analyze customer data and develop strategic initiatives that enhance retention and satisfaction
Exceptional leadership and team management skills with experience growing and scaling teams
Ability to work cross-functionally with product, sales, and marketing to drive customer outcomes
Technical mindset with the ability to deeply understand our product and identify usability improvements
Experience creating Loom videos or similar formats to document product issues and propose solutions
Background in SaaS or SEO is a strong plus
Fluent in written and verbal English
Comfortable working in a fast-paced startup environment

💡 Responsibilities

Define and execute a customer success strategy aligned with company goals to drive retention, expansion, and customer satisfaction
Lead, mentor, and scale the Customer Success team, fostering a high-performance culture
Develop and implement scalable customer success processes, including onboarding, engagement, and retention frameworks
Establish and refine proactive client communication strategies and escalation protocols
Collaborate with product and engineering teams to advocate for customer needs and improve product usability
Monitor key customer success metrics and drive data-informed improvements
Create structured client feedback loops and satisfaction surveys to measure and improve customer experience
Oversee best practices for client reporting, communications, and issue resolution

Leadership Data Analysis People Management Cross-functional Team Leadership Product Analytics Communication Skills Analytical Skills Customer service SEO RESTful APIs Mentoring Account Management Reporting Client relationship management Sales experience Team management Strategic thinking Process improvement Customer support Customer Success SaaS

Posted about 2 hours ago

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🔥 Forward Deployed Engineer - (Remote - US)

Posted about 2 hours ago

📍 United States

🔍 Software Development

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

🔧 Requirements

Proficiency in Python with the ability to write and maintain high-quality code in a fast-paced environment.
Experience with Atlassian and Git tools, and knowledge of associated workflows.
Strong problem-solving abilities and attention to detail.
Capable of juggling multiple priorities and managing deadlines effectively.
Excellent interpersonal skills with a calm demeanor under pressure.
Resourceful and self-driven with a desire to learn and improve.
Strong verbal and written communication skills, with the ability to both lead and support teams.
Technically inclined with a solid aptitude for analyzing data.
A customer-first mindset with a passion for solving problems for others.

💡 Responsibilities

Develop and maintain an in-depth understanding of both the platform and customer needs to deliver customizations, configurations, and integrations.
Collaborate closely with Core Engineering teams to research and develop solutions to complex customer issues.
Manage a queue of development, implementation, and support-related requests, prioritizing tasks effectively within the team.
Contribute to internal R&D projects that enhance processes, build tooling improvements, and develop new features to uplift the organization.
Work cross-functionally with R&D teams to provide support and ensure successful implementation and ongoing product support.

Python SQL Data Analysis Git Jira API testing REST API Scripting Software Engineering Debugging Customer support Customer Success Confluence

Posted about 2 hours ago

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🔥 Allergy Territory Account Specialist – Colorado Springs / Albuquerque – Remote

Posted about 3 hours ago

📍 United States

💸 114100.0 - 211900.0 USD per year

🔍 Pharmaceuticals

🔧 Requirements

Bachelor’s degree required, advanced degree a plus.
2+ years’ experience in specialty pharmaceuticals, biotech, or a sales role of similar complexity within the last 5 years.
Demonstrates a strong ability to collaborate and work effectively across various functions in a matrix environment, communicates clinical product details proficiently, maintains a proven history of consistent high performance, and excels at navigating and successfully selling to large accounts and key customer segments.
Proactive individual with strong analytical skills to identify, prioritize, and use relevant data to solve problems and satisfy key customers, while showcasing ethical leadership and promoting a culture of compliance with company policies and laws.
Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from territory boarder.
Ability to travel 60-80% over a broad geography is required, with the ability to drive and/or fly within the territory.
Must have a valid driver’s license.

💡 Responsibilities

Pinpoint mutual priorities and utilize insights and strategies across the entire account to formulate a strategic territory business plan that aim to enhance product demand by addressing the requirements of key partners and their patients, ultimately achieving exceptional outcomes.
Encourage clinical discussions that motivate the customer to advocate for their patients and involve the entire account team to identify any barriers, offering suitable solutions to meet the customer's needs.
Utilize expertise and understanding of the market, relevant competitors, industry trends, and cross-functional strategies to foresee and effectively manage business opportunities and challenges.
Conduct essential planning meetings with key stakeholders to tackle complex customer issues and collaborate effectively across departments to ensure all customer requirements are fulfilled.
Examine market data and trends within the territory to understand the local business landscape, promote engagement, and lead both virtual and live interactions with customers.
Utilize systems and omni-channel or multi-channel strategies to maximize the complete range of Novartis capabilities for personalized engagement with customers, whether in person or virtually.
Work collaboratively with regional colleagues, other field staff, and home-office teams to proactively meet customer needs and deliver suitable access support.
Deliver timely access assistance and work collaboratively with Patient Specialty Services (PSS) associates to address customer requirements efficiently.

Leadership Communication Skills Analytical Skills Collaboration Problem Solving Customer service Compliance Relationship building Account Management Negotiation skills Cross-functional collaboration Sales experience Market Research CRM Customer Success

Posted about 3 hours ago

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🔥 Onboarding Specialist

Posted about 4 hours ago

📍 United States

🔍 Automotive repair

🏢 Company: Steer👥 1-10 Consulting Information Technology Software

🔧 Requirements

1+ years of experience in onboarding where you owned a time target.
Experienced using HubSpot, Salesforce or a similar CRM tool.
Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish.
Ability to learn new software applications quickly.
Ability to adapt quickly in a fast-paced, startup environment.

💡 Responsibilities

Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers.
Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship.
Assist in building processes and assets that enable steer to scale the Customer Success organization
Proactively identify and mitigate cancellations, seeking assistance internally as needed
Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers.
Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption.

Salesforce REST API Communication Skills Problem Solving Customer service Account Management Ability to learn Client relationship management Relationship management Technical support CRM Customer Success SaaS

Posted about 4 hours ago

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🔥 Account Executive, Commercial - San Jose

Posted about 5 hours ago

📍 Remote - California, USA

🧭 Full-Time

💸 88200.0 - 126000.0 USD per year

🔍 Software or Security

🏢 Company: Zscaler

🔧 Requirements

2+ years of full-cycle sales experience within software or security industry
Bachelor's degree or equivalent experience
Progressive selling experience engaging with accounts

💡 Responsibilities

Build relationships with important internal and customer stakeholders, including c-suite decision-makers
Create a long-term account strategy aligned with customer goals
Collaborate with our teams to meet customer needs and contribute to account planning
Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Cloud Computing Cybersecurity Salesforce Communication Skills RESTful APIs Relationship building Account Management Negotiation skills Client relationship management Sales experience Strategic thinking Customer Success SaaS

Posted about 5 hours ago

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🔥 Account Executive, Enterprise - Brazil

Posted about 5 hours ago

📍 Brazil

🧭 Full-Time

🔍 Software or Security

🏢 Company: Zscaler

🔧 Requirements

6+ years of full-cycle sales experience within software or security industry
Bachelor's degree or equivalent experience
Progressive selling experience engaging with accounts and selling at C-Level
Must be bilingual (Spanish and English)

💡 Responsibilities

Build relationships with important internal and customer stakeholders, including c-suite decision-makers
Create a long-term account strategy aligned with customer goals
Collaborate with our teams to meet customer needs and contribute to account planning
Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals

Cloud Computing Cybersecurity Salesforce RESTful APIs Relationship building Account Management Negotiation skills Client relationship management Cross-functional collaboration Sales experience Customer Success English communication SaaS

Posted about 5 hours ago

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🔥 Manager, SMB Customer Success

Posted about 6 hours ago

📍 United States

🧭 Full-Time

💸 90000.0 - 120000.0 USD per year

🔍 SaaS, Public Relations, Communications

🏢 Company: Muck Rack👥 251-500💰 $180,000,000 Series A over 2 years agoInformation Services Public Relations Media and Entertainment Journalism SaaS Software

🔧 Requirements

At least 3 years of SaaS customer engagement and renewal experience and at least 2 years of people management experience
Proficiency managing pipeline, forecasting and reporting in a CRM
Strong analytical and strategic thinking – able to take complex customer concerns and orchestrate resources and tactics to address them (includes strong writing and communication skills)
Experience working with mid-market accounts to identify and solve challenging business problems
You enjoy working with individual contributors and have direct experience managing junior colleagues or have participated in some sort of mentorship program
Exposure to a performance management framework that includes one-on-ones, continuous feedback, and regular reviews is helpful
Enjoy working in a fast growing company, resilient to necessary business changes and excited about leading your team to new heights
Experience working toward customer health and satisfaction – not just toward a renewal
A natural ability to collaborate with Sales, Marketing, Product, Revenue Operations, and other Customer Success teams
Able to travel up to 10% of the time to customer meetings or remote offices
Experience building cohesive, distributed teams with a proven ability to coach and develop others

💡 Responsibilities

Attract, hire, onboard, coach and retain top customer success managers
Motivate, inspire and mentor your team members to achieve strong quarterly results
Manage recurring revenue and deliver high on-time renewal rates
Help craft the evolving and growing SMB CSM strategy for Muck Rack
Build customer success playbooks that drive gross and net revenue retention for Muck Rack’s customers
Partner with Revenue Operations to define and execute against rules of engagement and customer journey triggers
Partner with Revenue Enablement to develop training and career paths for your direct reports
Collaborate with other CSM leaders, such as Customer Support and Onboarding to advocate for customer needs and deliver a unified & professional customer experience
Work closely with Sales teams to ensure customers’ pre-sale expectations are exceeded in the post-sale experience
Own key metrics for your team including renewal forecast, activity management, upsells, platform adoption, and churn
Build relationships with key customers via calls and on-site visits

Leadership Business Intelligence People Management Salesforce Cross-functional Team Leadership Product Development Business Operations Financial Management Strategic Management Communication Skills Analytical Skills Collaboration Customer service Agile methodologies Mentoring Organizational skills Coaching Account Management Recruitment Client relationship management Sales experience Team management Strategic thinking CRM Customer support Change Management Customer Success SaaS Budget management

Posted about 6 hours ago

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🔥 Merchant Success Associate

Posted about 6 hours ago

📍 India

🔍 Supply Chain and Fulfillment

🔧 Requirements

1 to 2 years of experience in account management, sales, customer success.
Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while delivering results.
Ability to follow instructions and perform tasks.

💡 Responsibilities

Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
Create and/or manage internal/external inventory transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
Proactively monitor and address queries on shared Slack channels and/or emails for escalations and day-to-day communications.
Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet labels.
Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager of Merchant Success.

Excel VBA Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Written communication Multitasking Problem-solving skills Account Management Teamwork Empathy Verbal communication Active listening Client relationship management Data entry Relationship management Sales experience CRM Customer Success English communication

Posted about 6 hours ago

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🔥 Strategic Account Executive - UK/ Portugal

Posted about 6 hours ago

📍 United Kingdom

🧭 Full-Time

🔍 SaaS sales

🏢 Company: Maze👥 101-250💰 $40,000,000 Series B almost 3 years agoComputer Product Design Usability Testing Product Research SaaS Analytics Software

🔧 Requirements

5+ years of quota carrying SaaS sales experience with a history of over achievement and experience managing full cycle sales
Experience working with external stakeholders across procurement, legal, security, & executives
Passionate about our core mission and a creative problem solver
Experience territory planning, account planning, prospecting & selling into teams
Familiarity with sales tools like CRMs, prospecting & automation tools
Strong communication skills, presentation polish & poise
Able to effectively navigate ambiguity and succeed in a fast paced, fully remote work environment

💡 Responsibilities

Prospect, build & manage a sales pipeline within the Strategic segment, both from new business & upsell
Build & maintain relationships with key stakeholders & executives in Research, Product & Design, and help them to achieve their business goals through our platform
Partner with internal resources across customer success, support, legal, security, finance & leadership to execute customer contracts
Forecast performance accurately against revenue targets
Share best practices & product feedback to make your teammates and our product suite even better

Backend Development Leadership Frontend Development Full Stack Development Product Management React.js Salesforce Cross-functional Team Leadership REST API Strategic Management Communication Skills Negotiation Presentation skills Account Management Client relationship management Sales experience Stakeholder management Strategic thinking CRM NodeJS Customer Success SaaS

Posted about 6 hours ago

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