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Remote IT Jobs

Customer Success

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🔥 (Fluent English) Customer Success Manager (Azerbaijan)

Posted about 1 hour ago

📍 Azerbaijan

🔍 SaaS

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🔧 Requirements

Excellent English skills (at least C1 for both spoken and written)
1+ year experience in account management or customer success, ideally in a SaaS environment
Conflict resolution and de-escalation skills
Sales orientation with a focus on customer retention and growth
Ability to manage multiple tasks and customer relationships simultaneously
Mature and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

💡 Responsibilities

Communicate effectively with partnering merchants
Manage the entire onboarding process post-deal closure.
Send emails, schedule demo calls, and guide customers through the installation process
Act as a liaison between customers and the internal support and IT teams
Conduct regular check-ins with existing customers to ensure satisfaction
Oversee the renewal process for all customers
Identify opportunities to expand customer usage and recommend additional services
Assist in managing large projects requiring extra coordination and attention to detail
Address any logistical challenges that may arise

Communication Skills Customer service Account Management Client relationship management Cross-functional collaboration Sales experience Customer Success SaaS

Posted about 1 hour ago

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🔥 Support Specialist

Posted about 1 hour ago

📍 United States

🔍 InsurTech and HealthTech

🏢 Company: Wisedocs AI

🔧 Requirements

2+ years of experience in customer support in a software or technology company.
Experience in a customer-facing environment.
Strong problem-solving and communication skills.
Patience and ability to manage stress effectively.
Ability to work independently and as part of a team.
Experience using ticketing systems such as Jira and Hubspot is nice to have.
Bachelor's degree or relevant experience is preferred.

💡 Responsibilities

Provide first-level support to customers and internal teams.
Run customer-facing calls for configuration, training, and troubleshooting.
Manage the customer-facing ticketing inbox in Jira and HubSpot, providing resolutions and escalating issues where needed.
Create engaging how-to overviews and resources for new product features.
Escalate potential bugs or errors to the development team and communicate with them effectively.
Translate new feature functions into user-friendly terminology and train internal and customer teams.
Manage customer instance settings and configurations.
Document customer interactions and solutions to contribute to our knowledge base.
Collaborate with the product team to provide feedback and insights based on customer needs.
Troubleshoot issues, diagnose problems, and guide users through step-by-step solutions.

Jira Communication Skills Problem Solving Customer service RESTful APIs Training Troubleshooting Technical support Customer support Customer Success

Posted about 1 hour ago

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🔥 Senior Marketing Manager for an Etsy-selling Coaching Company

Posted about 1 hour ago

📍 United States

🧭 Full-Time

🔍 Coaching

🏢 Company: RemotivateJobs

🔧 Requirements

5+ years of generalist experience in marketing management, with a proven track record of driving revenue and business growth.
Background in personal brands or courses/coaching industry is a must.
A deep understanding of small business marketing challenges and how to scale effectively is crucial.
Expertise in lead generation through multi-channel marketing campaigns.
Background in performance marketing and digital growth strategies within eCommerce or SaaS.
Strong understanding of KPI tracking, data analytics, and marketing attribution using tools like HubSpot, Segmetrics, Kajabi, and Google Analytics.
Hands-on experience managing paid advertising across Meta (Facebook & Instagram), Google, LinkedIn, and YouTube Ads, with a proven track record of ROI-driven campaigns.
Excellent background in social media and email marketing.
Ability to strategically plan content and marketing initiatives.
Experience in managing affiliate programs, including recruitment, optimization, and monitoring performance.
Experience optimizing websites and sales funnels with Showit, WordPress, and Webflow.
Skilled in team management, project planning, and cross-functional collaboration with sales, customer service, and leadership teams.
Proficiency in content creation and graphic design (Canva, Photoshop, Figma, or Adobe).
Strong organizational skills with experience managing multiple campaigns, teams, and projects simultaneously.

💡 Responsibilities

Develop and implement integrated marketing campaigns across social media, paid ads, and email marketing to drive lead generation and revenue growth.
Leverage tools like Segmetrics, HubSpot, Google Analytics, and Kajabi to track and optimize marketing performance.
Oversee all paid ad campaigns, including Meta (Facebook & Instagram), Google Ads, LinkedIn, and YouTube Ads, ensuring optimized performance and ROI.
Develop ad creatives, copy, and strategies to maximize engagement and conversions.
Plan content and marketing campaigns 2-3 months in advance to drive sales calls and company growth.
Oversee content creation and audience engagement across LinkedIn, Instagram, Facebook, and TikTok.
Manage and improve website performance using Showit, WordPress, and Webflow to maximize conversion rates.
Coordinate external contractors, strategic partnerships, and collaborations to enhance marketing reach.
Manage and scale the affiliate marketing program, including recruiting affiliates, optimizing commissions, and monitoring performance.
Build and nurture an engaged online community through social engagement strategies and ManyChat automation.
Oversee daily marketing operations, manage a small team of 5+, and ensure smooth execution of initiatives.
Utilize HubSpot, Notion, and other workflow automation tools to streamline marketing processes.

Leadership Project Management Adobe Photoshop Figma Graphic Design Product Management Salesforce Google Analytics Cross-functional Team Leadership Financial Management Content creation Content management Strategic Management Communication Skills Analytical Skills Problem Solving Customer service SEO Organizational skills Time Management Written communication Multitasking Microsoft Office Suite Excellent communication skills Adaptability Relationship building Problem-solving skills MS Office Critical thinking Teamwork Fluency in English Active listening Client relationship management Sales experience Market Research Data visualization Marketing Team management Lead Generation Strategic thinking Digital Marketing Research skills CRM Financial analysis WordPress Data analytics Customer Success English communication SaaS Budget management PowerPoint A/B testing Positive attitude

Posted about 1 hour ago

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🔥 Client Success Partner

Posted about 1 hour ago

📍 United States

🔍 SaaS, Talent Management

🏢 Company: Fuel50👥 51-100💰 $15,500,000 Series B almost 4 years agoArtificial Intelligence (AI)Employment Marketplace Training Human Resources Cloud Computing SaaS Career Planning Employee Benefits Recruiting

🔧 Requirements

5+ years SaaS client success experience
Deep understanding of Talent Management
Experience dealing with enterprise customers
Relationship focused
Collaborative and team focussed

💡 Responsibilities

Own a portfolio of clients, building deep and broad relationships
Ensure the client is informed, inspired, and successful in their use of Fuel50
Actively seek evidence of this success by supporting clients to track ROI
Build internal relationships with subject matter experts

Leadership Project Management SQL Business Analysis Data Analysis Salesforce HR Management Communication Skills RESTful APIs Organizational skills Interpersonal skills Account Management Teamwork Negotiation skills Empathy Active listening Client relationship management Cross-functional collaboration Relationship management Sales experience Strategic thinking CRM Financial analysis Data analytics Customer support Change Management Customer Success SaaS Budget management

Posted about 1 hour ago

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🔥 Sales Enablement Program Manager - Onboarding

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 89845.0 - 120800.0 USD per year

🔍 Sales Enablement

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

5-7 years of experience developing eLearning content and reporting learner success.
5-7 years of experience developing, coordinating and facilitating training sessions for audiences of 10-50 learners. (live or virtual)
Track record of delivering interactive experiences that demonstratively improve audience engagement.
Demonstrable experience building educational curriculum that effectively guides learners through their learning journey.
Excellent written and oral communication skills with the ability to explain technical concepts using clear and concise language.
A solid understanding of Samsara products with the ability to quickly learn new technologies.
Experience implementing modern learning theories and methodologies.

💡 Responsibilities

Drive strategic partnerships with enablement & sales leadership to uplevel existing Sales Onboarding and Ramping Programs (first 3 quarters of new hire tenure).
Own the production and distribution of eLearning coursework for new hires, including regularly auditing content to ensure accuracy as well as regularly reporting learner progress/completion.
Continuously improve training content with data-driven insights, alignment to internal product and process changes, and creativity informed by industry best practices.
Lead conversations and cross-functional alignment with multiple stakeholders to build programs that support business objectives and drive measurable results.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Salesforce Content creation Communication Skills Training Cross-functional collaboration Sales experience Change Management Customer Success

Posted about 2 hours ago

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🔥 Sales Manager (Team Lead) 202504

Posted about 2 hours ago

📍 Singapore, Malaysia, Hong Kong, Australia, Philippines

🔍 SaaS Sales

🏢 Company: Digify👥 11-50💰 about 6 years agoSecurity Document Management Information Technology DRM

🔧 Requirements

Results-driven sales professional with a proven track record of success in SaaS sales management
Near-native or native-level proficiency in English (spoken and written)
Experienced in selling to global markets, with a strong understanding of the USA, Europe, and Asia
A strategic thinker capable of aligning sales operations with overall business objectives
Skilled at building and managing high-performing sales teams and optimizing processes
Proficient in using CRM tools like HubSpot to track performance and inform data-driven decisions
A strong communicator and collaborator who works well with cross-functional teams
Committed to fostering a positive, high-energy sales culture focused on accountability and results
Willing to travel to Singapore occasionally if working remotely

💡 Responsibilities

Own and drive revenue growth across the USA, Europe, and Asia to meet or exceed MRR targets
Manage, mentor, and develop a high-performing sales team of Account Executives
Collaborate with the Head of Sales to refine and execute the global sales strategy in alignment with business goals
Develop and optimize a structured sales process within HubSpot, ensuring consistent tracking and improvement of sales metrics
Align closely with Marketing on lead generation strategies to maintain a robust pipeline
Partner with Customer Success to ensure smooth handoffs and support for customer retention
Analyze sales performance metrics and market trends, identifying areas for improvement and growth
Build and maintain strong relationships with key stakeholders internally and externally
Provide ongoing coaching and mentorship to enhance the team’s skills and performance
Champion continuous improvement in sales operations, focusing on scalability and data-driven decision-making

Leadership People Management Salesforce Cross-functional Team Leadership Communication Skills Analytical Skills Customer service Mentoring Coaching Account Management Negotiation skills Sales experience Team management Lead Generation Strategic thinking CRM Customer Success SaaS

Posted about 2 hours ago

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🔥 Senior Customer Marketing Manager - Strategic Advocacy

Posted about 2 hours ago

📍 United States

🧭 Full-Time

💸 110967.5 - 167850.0 USD per year

🔍 B2B SaaS

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff almost 5 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

8+ years of experience in customer advocacy, customer marketing, and/or marketing program management in a B2B SaaS environment
Proven ability to build and scale customer advocacy programs, driving measurable business impact and fueling GTM initiatives
Exceptional storytelling skills — you are a business-savvy storyteller who can craft compelling, human-centered narratives with strong data-driven insights and no fluff
Highly organized and execution-focused, with outstanding project management skills and the ability to manage multiple initiatives with high quality and on deadline
Deep curiosity and customer obsession—you naturally seek to understand customer behaviors, motivations, blockers, and goals and incorporate these insights into daily execution
Strong cross-functional collaborator, able to influence and partner effectively with Sales, Customer Success, Marketing, and Product teams
Excellent verbal and written communication skills, with a knack for developing authentic customer relationships and driving engagement
Results-driven with strong analytical skills, capable of measuring the effectiveness of advocacy programs and optimizing for greater impact
Passionate about serving and amplifying customer voices, with a customer-first mindset at the core of everything you do
Bachelor’s degree from a 4-year institution or equivalent experience required

💡 Responsibilities

Lead the Strategic Partnership Program (SPP): Develop and execute tailored co-marketing plans with Samsara’s most strategic customers to create compelling advocacy assets.
Scale the Customer Speaker Program: Build and maintain a repository of engaged customer advocates who are strong speakers.
Fuel go-to-market initiatives with customer advocacy: Align advocacy efforts with GTM priorities by integrating top customer stories into high-impact campaigns, product launches, and events.
Deepen customer relationships to drive retention and expansion: Engage top advocates through exclusive sponsorships, events, and storytelling opportunities that showcase their successes while strengthening their connection to Samsara.
Support Samsara’s flagship customer conference and key events: Drive customer storytelling, speaker recruitment, and engagement for Samsara’s annual user conference and other marquee events.
Optimize and scale internal processes: Mature internal workflows, tools, and automation to streamline speaker sourcing, tracking, and fulfillment.
Measure and optimize program impact: Track key advocacy metrics, analyze engagement data, and use insights to refine program strategies.

Project Management Salesforce Strategic Management Excellent communication skills Cross-functional collaboration Marketing Customer Success SaaS

Posted about 2 hours ago

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🔥 (fluent Dutch) Customer Support Consultant (Thailand, remote)

Posted about 3 hours ago

📍 Thailand

🔧 Requirements

Dutch and English languages at advanced/C1 level
Experience in customer support
Strong communication skills
Technical background is preferred

💡 Responsibilities

Provide B2B customer support via calls, emails and chats
Build positive and long-lasting relationships with customers
Identify and escalate complex technical issues, ensuring prompt resolution of requests
Assist customers with inquiries related to product features
Meet team KPIs
Securely work with customers’ sensitive information
Maintain working knowledge of our client’s products and services

REST API Communication Skills Problem Solving Customer service Troubleshooting Technical support Customer support Customer Success English communication SaaS

Posted about 3 hours ago

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🔥 Project Manager

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 86500.0 - 129500.0 USD per year

🔍 Software Development

🏢 Company: Classy👥 251-500💰 Series D over 3 years agoCrowdfunding Non Profit Events Software

🔧 Requirements

5-7 years of Project Management experience
Experience managing large-scale projects
Proven, hands-on experience successfully implementing SaaS and/or enterprise software applications
Demonstrated ability to prioritize and manage workflow to meet deadlines
Strong people skills to lead collaboration across functions and organizations
Experience identifying and implementing process improvements
Superior analytical, problem-solving and critical thinking abilities
Excellent organization and planning skills

💡 Responsibilities

Serve as an Senior Project Manager for the post-sales customer journey for complex, Enterprise Customers
Support evaluation of opportunities, review requirements, develop Statement of Works, support solution design, create schedule and cost estimates
Gather information from customers to evaluate their needs and create bespoke implementation solutions
Responsible for completion of deliverables, execution of the implementation and overall project success.
Develop unique project artifacts as required for complex customer projects
Creatively solution to solve unique customer problems to meet use case requirements
Identify, monitor and communicate project risks and scope changes that may arise during the implementation.
Ensure the services delivered conform to what has been contractually agreed between client and Classy.
Build strong relationships with all internal and external project stakeholders.
Manage resource planning and utilization.
Own and drive process improvements, internal projects, implementation success, and software documentation.
Mentor junior members of the team and own training responsibility for new team members and upleveling junior staff

Project Management Agile Salesforce SCRUM Project Coordination Cross-functional Team Leadership Resource Planning Account Management Client relationship management Risk Management Stakeholder management Process improvement Customer Success SaaS

Posted about 3 hours ago

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🔥 Customer Success Manager

Posted about 4 hours ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted about 4 hours ago

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