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🔥 Patient Experience Coordinator
Posted 40 minutes ago

📍 United States

🧭 Contract

💸 18.0 - 22.0 USD per hour

🔍 Healthcare

🏢 Company: Recora, Inc

  • 1-3 years of customer support experience
  • Preferred 1+ years of healthcare experience and patient scheduling
  • Tech support background
  • Experience with Android and IOS operating systems
  • Excellent verbal and writing skills
  • Excellent attention to detail
  • Schedule and manage patient appointments
  • Provide technical support for patients using cardiac rehab technologies
  • Proactively reach out to patients to ensure engagement
  • Maintain accurate patient records
  • Collaborate with healthcare providers for care coordination
  • Collect patient feedback for program improvement

AndroidiOS DevelopmentAttention to detailExcellent communication skillsTroubleshootingComputer skillsTechnical supportCustomer support

Posted 40 minutes ago
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🔥 Customer Support Specialist EMEA
Posted about 1 hour ago

📍 Ireland

🧭 Full-Time

🔍 Customer Service

🏢 Company: Front

  • Proven track record of great customer service experience in a SaaS/tech environment
  • Tech savvy and hungry to improve technical skills
  • Ability to identify customer needs and successfully implement solutions
  • Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
  • Humble and friendly person who genuinely loves helping people and solving problems
  • Fluent in English
  • Ensure 100% success of all of our Front customers
  • Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
  • Become an expert on how Front works and its day-to-day usage
  • Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
  • Debugging and testing product features and reporting them to product and engineering
  • Identify common customer challenges and proactively find ways to improve our product and processes

Customer serviceRESTful APIsTroubleshootingTechnical supportCRMDebuggingCustomer supportCustomer SuccessEnglish communicationSaaS

Posted about 1 hour ago
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🔥 IT Support Specialist
Posted about 10 hours ago

📍 Philippines, Brazil, Colombia, Argentina

🧭 Full-Time

🏢 Company: Olly Olly👥 251-500Digital MarketingAdvertisingSEOWeb DevelopmentWeb Design

  • 2+ years of professional experience in IT support or a related service role.
  • Experience utilizing ticketing systems.
  • Bachelor's degree or equivalent work experience (preferred).
  • Native-level English proficiency (spoken and written).
  • Technical proficiency in G-Suite, HubSpot, Slack, and Excel (Adobe Creative Suite is a plus).
  • Strong written and verbal communication skills with the ability to engage employees at all levels.
  • Grit and agility to thrive in a fast-paced startup environment.
  • Ensure a seamless onboarding experience by setting up necessary licenses, accounts, and training schedules.
  • Partner with Hiring Managers and Workplace Experience Coordinators to provide new hires with the required equipment.
  • Manage the offboarding process, including timely deactivation of accounts and retrieval of company assets.
  • Assist employees with routine IT issues such as password resets, computer troubleshooting, and account transfers.
  • Partner with software vendors and outsourced IT support to escalate advanced IT issues.
  • Monitor and respond to Help Desk tickets in a timely manner, ensuring completion and employee satisfaction.
  • Maintain an up-to-date inventory of company assets, including computers, monitors, and access cards.
  • Communicate with People Ops, leadership, and other stakeholders for approvals and collaboration.
  • Support operational improvement initiatives related to company software, IT processes, and SOPs.
  • Stay up to date on emerging technology and best practices to enhance IT support operations.
  • Other duties as assigned.

Technical support

Posted about 10 hours ago
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🔥 Senior Product Manager - In-Vehicle Cameras
Posted about 10 hours ago

📍 United States

🔍 Public Safety Technology

🏢 Company: Axon👥 1001-5000💰 $246,000,000 Post-IPO Equity over 6 years agoGovTechElectronicsHardwareSoftware

  • 5+ years of product management experience
  • Bonus if you’ve worked on IoT devices, intelligent cameras, cloud SW, or public safety technology
  • Familiar with customer satisfaction measures (NPS/CSAT)
  • Monitor hardware and software quality and review customer satisfaction for products at scale (100K to 1M users)
  • Make data driven product decisions, using a mix of CSAT, product telemetry, and sales/marketing data
  • Work with autonomy, building relationships across Support, Sourcing, Sales Ops, and many other groups throughout a business.

Cloud ComputingData AnalysisIoTProduct ManagementProduct DevelopmentProduct AnalyticsRESTful APIsData visualizationTechnical supportData managementCustomer Success

Posted about 10 hours ago
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🔥 T24 Consultant with Java
Posted about 10 hours ago

📍 India, Malaysia

🧭 Full-Time

🏢 Company: Unison Consulting Pte Ltd

  • 4+ years experience in using the Temenos Java Extensibility framework
  • 7+ years on AA module (loans, deposits), configuration tables and Java routines hook points
  • Experience with R22 (any old version R15, R19 etc anything will work)
  • Experience with loans
  • Experience with Deposits
  • Lead a team of developers
  • Support PO in the creation of FSDs
  • Translate the requirements in the FSD into technical designs by producing or directing & validating the production of TSDs
  • Identify hook points and the correct Temenos Java methods to implement the designs
  • Lead the development of the Java Routines
  • QA the code
  • Solve technical questions to the developers in the team

Backend DevelopmentLeadershipSoftware DevelopmentSQLAgileJavaJava EEJUNITQASpringSpring BootAlgorithmsData StructuresRDBMSCI/CDRESTful APIsReportingTeam managementTechnical supportData modelingDebugging

Posted about 10 hours ago
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🔥 Technical Support Expert 3
Posted about 11 hours ago

📍 Colombia

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • 4+ years of experience in a client-facing, technical role.
  • Telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
  • 2+ years of experience troubleshooting VoIP and SIP issues, and configuring PBX.
  • A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
  • Ability to advise on improvements for the Voice product.
  • Experience with troubleshooting and resolving QoS (Quality of Service) issues, including escalations to third parties, TCP/UDP, and basics of SSL/TLS.
  • Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.
  • Third level qualification in Computer Science, Network Engineering, or a related discipline, or relevant experience related to this position.
  • Work on Programmable Voice and Elastic SIP Trunking submitted by both individual developers and major brands via multiple communications channels (email, phone, chat).
  • Assist customers with troubleshooting voice connectivity, audio quality, application-level and networking issues.
  • Speak with customers in order to guide them through the development of their voice application.
  • Collaborate with your teammates and the Twilio Product and Engineering teams via Slack, Jira and Zoom.
  • Report reproducible Voice bugs and review our internal knowledge base to stay up to speed with industry shifts and standards.
  • Work with your manager to surface customer problems and assist in process betterments.

REST APICommunication SkillsCustomer serviceRESTful APIsTroubleshootingTechnical support

Posted about 11 hours ago
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🔥 Personalized Support Engineer 2
Posted about 11 hours ago

📍 India

🔍 Software Development

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff over 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • Fluent in English language (both oral and written) to communicate technical issues to both technical and non-technical audiences via phone or email mediums
  • 2+ years’ experience in a client-facing technical role, preferably in supporting REST API and ability to understand and troubleshoot issues with cloud solutions.
  • Proficient problem solver and troubleshooter with good time management skills
  • Thrives in a fast-paced environment while consistently delivering accurate, high-quality work with strong attention to detail.
  • Ability to empathize with customers and show a strong commitment to enhancing their experience.
  • Strong at interacting and collaborating with other departments while searching for the solutions our customers need
  • Ability to remain calm and effective under pressure, managing high workloads while excelling at prioritizing tasks and assessing situational urgency.Demonstrate desire to understand customer trends, and document and report those trends to continue to improve our support process
  • Collaborate effectively across functions with Engineering, Product Management, and Sales, and sometimes with similar cross functional teams from partner organizations
  • Leverages customer feedback to identify and drive improvements in our products and customer interfaces
  • Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
  • Work with our customers' and partners' developers, architects, and support personnel to resolve problems with potentially very costly and far-reaching consequences.
  • Collaborate with your teammates, the Twilio Product and Engineering teams including filing JIRAs to report reproducible bugs.
  • Be ready to assist our customers when they need us. This position may require working an irregular shift, including the weekend/holidays (Shifts are subject to change based on evolving team and customer needs).

Cloud ComputingJiraAPI testingREST APICommunication SkillsProblem SolvingCustomer serviceTroubleshootingJSONTechnical supportCustomer supportConfluenceEnglish communication

Posted about 11 hours ago
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🔥 Executive Director, Head of Engineering Operations Americas Engineering Services
Posted about 11 hours ago

📍 United States

💸 200000.0 - 400000.0 USD per year

🔍 Real Estate

  • Extensive professional experience, leading large regional Engineering teams with the ability to drive collaboration and partnership in delivering shared organization goals
  • Client facing communication skills
  • Commercially and financially astute
  • Transformation experience across process, technology and systems is an advantage
  • Experience in navigating across large, complex organizations
  • Elevated talent through effective management and advancing individual and team capabilities
  • Corporate Real estate experience ideal
  • Excellent analytical and program management skills are essential.
  • Track record of demonstrating intellectual curiosity and driving operational changes through an organization.
  • A leader with excellent communication skills.
  • Ability to clearly articulate messages to a variety of audiences.
  • Establish and maintain strong relationships on all levels of organization.
  • Strong cultural alignment: unwavering ethical standards; drives excellence and innately collaborative
  • Strong bias to driving results.
  • Operates with a sense of urgency
  • Stimulates action with a balanced leadership style of control and influence
  • Decisive – willing to take risks
  • Challenges the status quo, constantly looks for opportunities to improve service delivery and efficiency
  • Lead a community of engineering practitioners in the Americas.
  • Be directly responsible for the talent management of key engineering talent in the region and work closely with the Global Engineering lead to develop the roadmap for and oversee the upgrade of our engineering talent to support the next generation of engineering services.
  • Work closely with the Global Engineering Lead and the Engineering Product organization to define and deploy service delivery standards for our engineering products in the Americas and ensure operational feedback from the field is built into the product development.
  • Work closely with, and coordinate in-region leaders of other Engineering Specialisations in Global Center of Expertise of Reliability Engineering, Data centers, Sustainability, Smart Building Platform teams, and the Technical Services Product team to ensure the best outcome is delivered for clients and accounts.
  • Own the deployment and enforcement of JLL Engineering Standards, policies and procedures for Engineering Services.
  • Support accounts achieve productivity targets jointly with our account leadership teams in the Americas.
  • Implement the global Operational Risk Management framework for engineering services in partnership with Americas Quality & Compliance.
  • Assume personal leadership in case of major service delivery failures in conjunction with senior account leadership.
  • Support sales efforts where required, including identification of expansion opportunities, costing of non-standard client requests, support of client pitches and sales/renewal strategies.
  • Identifying and sharing best practice globally
  • Responsible for establishment and management of the infrastructure and subject matter expertise to support clients and JLL IFM teams in Americas in the area of engineering and technical services.
  • Steer and lead engagement with engineering communities across the IFM business.
  • Raise the profile of engineering operations and expertise across JLL through programmatic dissemination of best practice and Industry engagement.
  • Lead strategic engagement of the engineering function with Technology, HSSE, Quality and Compliance and Procurement to ensure synergy in engineering led cross functional initiatives
  • Represent JLL engineering in Industry in forums and conferences
  • Lead and engage with Engineering Managers and Leaders across IFM accounts to deploy practices, policies and procedures in the domain of engineering
  • Develop and sustain a high-quality well motivated team
  • Build strong visibility and relationships with Division Presidents across all verticals in IFM and Work dynamics and their next in line leaders
  • Engage key client account teams proactively to drive platform programs, best practices and engineering subject matter support.
  • Establish engagement and relationship with key client engineering and IFM leadership.
  • Develop and leverage relationship with key supplier partners of JLL engineering services
  • Provide thought leadership to key clients in engineering and orchestrate client engagement forums.
  • Ensure alignment and compliance to established Policies and Standard Operating Procedures for the management of Engineering services across all accounts whilst collaborating with Quality & Compliance and HSSE.
  • Ensure proper engineering documentation and adherence to the established standards encapsulated in JLL client assurance program
  • Establish a Safe Systems of Work adherence and governance process for all accounts for all high risk engineering work in collaboration with HSSE
  • Work closely with Reliability and Asset management, Technology, QC and HSSE to establish a program, playbook and platform to effectively manage Statutory compliance requirements in engineering maintenance
  • Ensure adoption and adherence of Incident Management processes, analyse engineering incident and near miss records, identify trends to drive risk management strategies and programs
  • Engage and support account teams as a subject matter expert in managing incidents and ensuring RCAs for high severity engineering incidents.

LeadershipProject ManagementPeople ManagementOperations ManagementStrategyBusiness OperationsFinancial ManagementCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesComplianceAccount ManagementClient relationship managementSales experienceRisk ManagementTeam managementStakeholder managementTechnical supportCustomer supportChange ManagementBudget management

Posted about 11 hours ago
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🔥 Professional, Application Support
Posted about 11 hours ago

📍 India

🔍 Real Estate

  • Comfort with documentation tools or willingness to learn (Confluence, as an example)
  • Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner)
  • Basic knowledge of Excel reporting/querying large datasets; or willingness to learn
  • Willingness and ability to learn new or tangential technology products to supported product(s)
  • Knowledge of Azure Dev Ops, Jira, ServiceNow, and Salesforce is preferred
  • Advanced English and secondary language fluency in speaking, reading, and writing is required
  • Responds as the first line of defense to support cases/chats/phone calls from users of applications (e.g. Access Requests, AD Group and permission set changes).
  • Triages, diagnoses, and investigates application issues and works with the end-user through resolution.
  • Manages case workflows within and across JLL’s service tools, using reports to manage work.
  • Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user.
  • Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization.
  • Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting.
  • Documents case resolution and leverages existing documentation to ensure a consistent experience for end users.
  • Executes application validation testing after any engineering activities have been completed (e.g. server upgrade).
  • Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported.
  • Works with other application specialists to actively improve messaging consistency and efficiency of resolution.
  • Completes administrative requests in support of the product support organization and partner teams.
  • Trains users and technology partners 1:1 as requested.

SalesforceJiraCommunication SkillsMicrosoft ExcelDocumentationTrainingTroubleshootingTechnical supportCustomer support

Posted about 11 hours ago
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🔥 Trilingual Support Specialist (English, Spanish and German)
Posted about 12 hours ago

📍 Mexico

🧭 Full-Time

  • 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
  • Trilingual proficiency in English, Spanish and German is a must.
  • Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
  • Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
  • Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
  • Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
  • Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
  • Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
  • Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
  • Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.
  • Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
  • Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
  • Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
  • Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
  • Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
  • Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
  • Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
  • Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
  • Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Communication SkillsCustomer serviceWritten communicationAccount ManagementVerbal communicationTroubleshootingTechnical supportCRMCustomer SuccessEnglish communication

Posted about 12 hours ago
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