IT Support Specialist

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Requirements:

• 2+ years of professional experience in IT support or a related service role.
• Experience utilizing ticketing systems.
• Bachelor's degree or equivalent work experience (preferred).
• Native-level English proficiency (spoken and written).
• Technical proficiency in G-Suite, HubSpot, Slack, and Excel (Adobe Creative Suite is a plus).
• Strong written and verbal communication skills with the ability to engage employees at all levels.
• Grit and agility to thrive in a fast-paced startup environment.

Responsibilities:

• Ensure a seamless onboarding experience by setting up necessary licenses, accounts, and training schedules.
• Partner with Hiring Managers and Workplace Experience Coordinators to provide new hires with the required equipment.
• Manage the offboarding process, including timely deactivation of accounts and retrieval of company assets.
• Assist employees with routine IT issues such as password resets, computer troubleshooting, and account transfers.
• Partner with software vendors and outsourced IT support to escalate advanced IT issues.
• Monitor and respond to Help Desk tickets in a timely manner, ensuring completion and employee satisfaction.
• Maintain an up-to-date inventory of company assets, including computers, monitors, and access cards.
• Communicate with People Ops, leadership, and other stakeholders for approvals and collaboration.
• Support operational improvement initiatives related to company software, IT processes, and SOPs.
• Stay up to date on emerging technology and best practices to enhance IT support operations.
• Other duties as assigned.