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Relationship management

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🔥 Head of Strategic Customer Success - Americas

Posted 36 minutes ago

📍 North America

🧭 Full-Time

🔍 SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information Systems Human Resources Recruiting Software

🔧 Requirements

You have a track record of successfully growing, leading and developing high-performing Customer Success Teams in a SaaS environment, bolstering a culture of excellence and empathy.
You are skilled at understanding and improving the customer journey for organizations with 1,000+ employees.
You have a deep understanding of B2B customer needs and have a history of ensuring outstanding experience for complex organizations.

💡 Responsibilities

Lead (and continue to grow) an impressive team of skilled and tenured Strategic CSMs.
Shape how we serve our Enterprise segment.
Partner with internal teams to help advocate for product changes that ensure we’re fully supporting our most sophisticated customers.

Leadership Data Analysis People Management Project Coordination Cross-functional Team Leadership Product Analytics Strategic Management Communication Skills Analytical Skills Collaboration Problem Solving Customer service Mentoring Coaching Excellent communication skills Account Management Teamwork Empathy Active listening Relationship management Sales experience Data visualization Stakeholder management Strategic thinking Process improvement Customer support Customer Success SaaS Budget management

Posted 36 minutes ago

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🔥 Executive Nonprofit Director (Remote in Arkansas/Oklahoma)

Posted about 4 hours ago

📍 United States

💸 102000.0 - 127000.0 USD per year

🔍 Nonprofit

🏢 Company: acscareers

🔧 Requirements

Bachelor's Degree or equivalent experience
7 years community engagement - relationship development experience in a sales or nonprofit setting
3 years in a leadership role, preferred.
Experience in closing large revenue gifts, preferred.

💡 Responsibilities

Guides and directs a team to achieve multi-million-dollar revenue goals.
Ensures that responsibilities, authorities and accountability of team members are well defined, and staff have the skill sets and development opportunities to excel.
Accountable for development and achievement of a multi-channel revenue plan which optimizes revenue activities, as well as drives new revenue with entrepreneurial spirit and an emphasis on digital enablement.
Drives community relevance through customer-centric and innovative revenue strategies.
Develops contingency plans as needed to reach targets.
Leads a market-based volunteer board comprised of highly engaged, community influencers accountable for driving market priorities and goals; recruits, manages relationships and retains highly effective volunteer leaders who can significantly contribute to the success of the Society.
Builds and maintains relationships with priority corporate leaders and individual donors/prospects.
Leverages relationships to personally drive partnerships and gifts.
Ensures engagement and mobilization of diverse constituents, staff, and volunteers who are representative of the market.
Drives a culture of diversity and inclusion Maximizes the assets of the market to further the mission of the Society through collaboration with Cancer Control and ACS CAN teams and mission integration in all revenue plans and activities.
Responsible for budget management and ensuring ROI targets are achieved Models and fosters behavior that establishes a culture that values the staff/volunteer partnership, and is consistent with the cultural beliefs, values, goals, and objectives of the Society.
Maintains productive and collaborative relationships with other Society departments and regions leadership; participates on regional and enterprise projects and committees as appropriate.

Leadership Project Management Business Development People Management Cross-functional Team Leadership Financial Management Strategic Management Communication Skills Presentation skills Written communication Excellent communication skills Verbal communication Client relationship management Relationship management Sales experience Market Research Team management Stakeholder management Budget management

Posted about 4 hours ago

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🔥 Payroll Vendor Relationship Manager

Posted about 11 hours ago

📍 Worldwide

🧭 Full-Time

💸 33300.0 - 74850.0 USD per year

🏢 Company: Remote - Referral Board

🔧 Requirements

Experience in regional / global payroll vendor operations.
Experience in implementing payroll software in multiple countries
Experience in managing third party payroll vendor relationships.
Excellent contract negotiation skill set.
Deep understanding of global payroll best practices.
Excellent time management and organisational skills with great attention to detail
Excellent proficiency in using spreadsheets is a must.
Ability to adapt to a fast-paced, international work environment with a passion for making an impact.

💡 Responsibilities

Continuous Market research for best fit payroll vendors and new developments, via networking, online searching, surveys and references, in a global capacity.
Map out key criteria in Disaster Recovery, Change Management, Audit & Reconciliation, Quality Control, Data Security, Data Accuracy, Compliance, Timely Processing and present best options.
Develop and deploy questionnaires, schedule demo's with key stakeholders and create cost analysis.
Present to stakeholders and leadership on recommendations based on findings and trends
Project manage end to end for all new country onboarding. From vendor selection, to contract negotiations, mitigate legal risks, stakeholder alignment, system & data migration, testing & comms.
Review company best practices to ensure maximum client satisfaction.
Identify and optimize communication and collaborations with with external partners.
Work with cross functional teams internally to ensure payroll vendors meet Remote’s expectations and agreed SLAs and established KPIs.
Review Invoices and track billed costs versus agreed contractual terms and report to leadership any anomalies.
Document and chart out costs for countries or departments. Initiate and follow through on cost discussions either internally or with the vendors.
Headcount and legal entity cost analysis for the business, to improve efficiencies and scaling of the business.
Work closely with internal teams such as Tax, FP&A, Legal, Security, Operations and Onboarding teams to develop successful deployment of new Payroll Solutions.
Identify key challenges to deployment, share with appropriate internal teams and provide solutions to overcome identified challenges.
Develop training plan for participants to ensure consumption of resources.

Project Management Data Analysis Communication Skills Problem Solving Agile methodologies Accounting Attention to detail Time Management Written communication Compliance Excellent communication skills Negotiation skills Relationship management Stakeholder management Financial analysis English communication

Posted about 11 hours ago

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🔥 Global Medical Excellence Associate Director (GMEAD) (Remote)

Posted about 13 hours ago

📍 United States

🧭 Regular

💸 169700.0 - 267200.0 USD per year

🔍 Pharmaceutical

🔧 Requirements

Master’s degree plus 3 years’ experience in medical or clinical operational activities in the pharmaceutical industry.
Strong prioritization and decision-making skills
Proven ability to collaborate successfully with partners across functions and divisions in a matrix environment.
Excellent interpersonal, analytical, and communication skills, both written and verbal, complemented by strong project management capabilities.
Demonstrated business acumen with a comprehensive understanding of the pharmaceutical industry and healthcare landscape.
Established track record of successful SL interaction.
Deep knowledge of cross-functional working in a matrix environment in the pharmaceutical industry.

💡 Responsibilities

Support lead GMED in the TA, which may include but is not limited to: Acting as primary liaison for SLs, actively engaging with a global network of contracted SLs within the relevant TA(s).Facilitating timely and positive interactions with these SLs to foster productive relationships.
Support cross-functional SL engagement strategy that leads to clear lines of contact for SLs Coordinating cross-functional activities to ensure a smooth logistical experience for SLs contracted to perform several services on behalf of the company during major congresses, providing a One of our company's experiences while ensuring compliance with all relevant regulations.
Managing strategic SL engagement for major global congresses to ensure cross-functional planning for on-site engagements and preparedness for non- of our company podium presentations.
Leading the planning and execution of projects related to SL utilization, ensuring alignment with organizational priorities and goals.
Providing the main point of contact for all country-to-country requests in the assigned TA(s), working with GDMA, RDMAs and home country medical to ensure appropriate speaker selection and efficient internal and external communication for medical activities where the request is for a commercial activity in the requesting country, include RCL and Human Health in initial discussion.
Support cross-functional SL engagement strategy that leads to clear lines of contact for SLs Medical Approval Readiness Support lead GMED in the TA in partnering with EDMA/GDMA and cross-functional stakeholders to guide and coordinate medical activities in support of our global medical approval preparation planning with special focus on scientific leader engagement, scientific exchange priorities, key decision maker interactions, medical education, and policy/advocacy support (e.g. timelines, deliverables, human health (HH) communication, etc.
Support lead GMED in the TA in strategic projects, which may include but is not limited to: Medical affairs-led cross-functional data gap strategy assessment to inform publication plans and other prioritized projects as deemed appropriate
Serve as an active member of the TA Leadership Team for the assigned TA.
Identify enterprise inefficiencies and develop strategies to address them.
Exhibit expert understanding of company and organizational policies and procedures.
Support lead GMED to partner with key cross-functional stakeholders and GMVC P&S to gather data for metrics and other requisite reports.

Leadership Project Management Data Analysis Project Coordination Cross-functional Team Leadership Operations Management Strategy Strategic Management Communication Skills Analytical Skills Collaboration Compliance Relationship management Market Research Risk Management Data modeling Data management

Posted about 13 hours ago

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🔥 Onboarding Specialist

Posted about 13 hours ago

📍 United States

🔍 Automotive repair

🏢 Company: Steer👥 1-10 Consulting Information Technology Software

🔧 Requirements

1+ years of experience in onboarding where you owned a time target.
Experienced using HubSpot, Salesforce or a similar CRM tool.
Strong ability to build and maintain positive relationships with customers, identifying opportunities for business growth, and resolving customer complaints.
Ability to effectively solve customer escalations as needed, interacting with customer support, development, and product to see issues through from start to finish.
Ability to learn new software applications quickly.
Ability to adapt quickly in a fast-paced, startup environment.

💡 Responsibilities

Help customers successfully onboard and begin using Steer through video calls, emails, and phone calls with customers.
Track and monitor all assigned customer issues and requests through resolution, ensuring customers are updated regularly.
Partner with departments such as technical support, development, and product to drive successful launches with customers, properly manage expectations, drive customer outcomes and feature adoption, while managing the overall long-term relationship.
Assist in building processes and assets that enable steer to scale the Customer Success organization
Proactively identify and mitigate cancellations, seeking assistance internally as needed
Build and cultivate consultative customer relationships to ensure strong product usage and adoption of new product capabilities by customers.
Provide strategic insights and feedback to the Product team on what is working and what is not, to drive increased sales velocity and adoption.

Salesforce REST API Communication Skills Problem Solving Customer service Account Management Ability to learn Client relationship management Relationship management Technical support CRM Customer Success SaaS

Posted about 13 hours ago

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🔥 Merchandiser

Posted about 14 hours ago

📍 Saudi Arabia

🏢 Company: freudenberg-group

🔧 Requirements

High school certificate
1 + year of experience in sales field
Valid driver's license
good knowledge of trade structure and sales-force management
overview knowledge on processes and principles of a P&L statement and financial key figures
strong knowledge & understanding of local trade, customers & competitors

💡 Responsibilities

Comply with the itinerary of visits in accordance with the work plan, as well as ensure daily delivery of evidence of stores visited, ensure entry and exit registration through the application of DATA PROM
Loading and unloading of merchandise, removing the merchandise from the warehouse and filling the shelf
Shelf arrangement, execution of the planogram (maintenance, order, cleaning, rearrangement, frontage)
Make orders for the store from own cedis to store, manage inventories (ensure that the system and physically have the same product)
Correct communication of prices and signs
Negotiate in store: additional spaces on the shelf, additional and promotional displays, preferential spaces.
Support in promotional actions (placement of POP and promotional material)
Information report of predefined KPI`s
Report of competition activities (promotions, new products, in and outs)
Clarifications to the client, acting as a seller with the consumer, clarifying doubts about the category.

Customer service Negotiation skills Reporting Relationship management Sales experience Market Research

Posted about 14 hours ago

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🔥 Merchant Success Associate

Posted about 14 hours ago

📍 India

🔍 Supply Chain and Fulfillment

🔧 Requirements

1 to 2 years of experience in account management, sales, customer success.
Excellent written and verbal English communication skills, with the ability to communicate effectively and confidently with both customers and internal personnel.
Proficient and accurate with word processing (Word), spreadsheets (Excel) and competent in navigating the Internet (Intermediary skills for Excel sheets).
Ability to manage multiple tasks at the same time, all the while delivering results.
Ability to follow instructions and perform tasks.

💡 Responsibilities

Work closely with merchants, merchant success team members and other ShipBob departments to deliver best value.
Support merchants to create Warehouse Receiving Orders (WROs) for inbound shipments as per Operations protocol, in addition to resolving UROs (Unidentified Receiving Orders) on behalf of the merchants.
Review bill of Lading, manufacturer packing slips and based on those documents create Warehouse Receiving Orders for inbound shipments.
Create and/or manage internal/external inventory transfers.
Create and track B2B orders, Fulfilled by Amazon (FBA) orders, work orders (kitting, de-kitting, case breakdowns, disposal/donation) on behalf of the merchants.
Schedule dock appointments for inbound and outbound shipments on OpenDock Nova or any applicable appointment scheduling tools.
Monitor the merchant app daily for red flags and collaborate with the merchant and/or ShipBob departments to ensure smooth flow of orders.
Proactively monitor and address queries on shared Slack channels and/or emails for escalations and day-to-day communications.
Work with internal Control Tower and Success Operations teams to ensure orders are marked as shipped once they have left a ShipBob Fulfillment Center.
Communicate with the merchant / ShipBob Operations and ICQA teams on how to proceed with inventory that fails the quality control process.
Provide custom reporting to the merchant using available tools – Retool, PowerBI, et al.
Creation of bill of lading, parcel shipping labels & pallet labels.
Supervise and coordinate with ShipBob operations for shipping of B2B/retail orders, ensuring accuracy and timeliness with both product and paperwork.
Build solid relationships with Implementation teams, internal customers (Operations) to ensure a positive business impact.
Escalate urgent issues timely, keeping positive merchant experience at the center of all such decisions.
Other duties as assigned by Team Lead and/or Manager of Merchant Success.

Excel VBA Communication Skills Microsoft Excel Customer service Attention to detail Organizational skills Written communication Multitasking Problem-solving skills Account Management Teamwork Empathy Verbal communication Active listening Client relationship management Data entry Relationship management Sales experience CRM Customer Success English communication

Posted about 14 hours ago

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🔥 GM Envolve- Government Account Executive (Municipalities) - NCR

Posted about 15 hours ago

📍 United States

🔍 B2G sales

🏢 Company: careers_gm

🔧 Requirements

5+ years B2G, B2B sales and/or account management experience
Bachelor’s degree or equivalent job experience required
Ability to build strong relationships and influence government agency partners
Strong organization and planning skills
Ability to balance conflicting priorities while maintaining effectiveness
Outstanding oral and written communication skills that involves understanding the audience; getting the message across; presenting information effectively; and communicating openly
Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization, comfortable with ambiguity
Skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications

💡 Responsibilities

Manage a list of portfolios of assigned government accounts
Develop sales strategy and business plan for assigned government accounts
Establish relationships with key stakeholders at all levels
Ensure early engagement in the customer buying process to diagnose customers’ needs and tailor solutions to match them, influencing bid specs as required
Leverage strategic sales methodology, advance sales opportunities, and generate revenue growth
Actively manage sales pipeline to ensure constant flow of new business into GM
Collaborate with GM B2B/B2G business units to ensure customer success, solution adoption, and sales expansion
Provide continuous feedback to GM B2B/B2G business units to drive future product enhancements
Update the CRM system with accurate customer information, contact details and activity log
Implement and track key performance metrics
Accurately forecast sales opportunities

Salesforce Communication Skills Microsoft Excel Customer service Account Management Negotiation skills Relationship management Sales experience CRM

Posted about 15 hours ago

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🔥 Executive Assistant

Posted about 15 hours ago

📍 Philippines, South Africa, India

💸 1200.0 - 1500.0 USD per month

🏢 Company: 100x

🔧 Requirements

4+ years of experience in executive assistance, communications, or marketing.
Must be able to work on Eastern Standard Time (EST).
Proven ability to communicate effectively and build relationships.
Strong organizational and time-management skills.
Highly motivated, resourceful, and a go-getter mentality.
Proficient in Google Workspace (Google Sheets, Google Docs, Gmail), Excel, and Microsoft Word.
Experience with CRM software and sales tools is a plus.
Comfortable working flexible hours when needed.

💡 Responsibilities

Expertly manage and triage the Founder’s inbox, categorizing, routing, and escalating issues as necessary.
Optimize calendar management, including scheduling meetings, resolving conflicts, and sending invitations.
Maintain and update databases (press lists, vendor lists, etc.).
Oversee computer and equipment maintenance, management, and procurement.
Manage office including ordering supplies and coordinating maintenance.
Arrange travel, accommodations, itineraries, and related correspondence.
Create and execute detailed expense reports for business trips.
Triage and respond to inbound inquiries from potential clients.
Maintain the CRM and ensure accurate daily updates.
Assist in organizing and participating in business development activities.
Send welcome packages to new clients.
Support in updating website and social content created by the team.
Manage and assist online entries for awards.
Reach out to journalists and send press releases.
Research contacts for journalists, events, and other outlets in the best interests of Wedge.
Support founders in press or event initiatives as required.
Assist the Founder in managing the content calendar for social media.
Help coordinate and execute in-house projects such as holiday gifts and events.
Research speaking engagements for the founders.
Research opportunities for new business, including contact information for potential partners.
Maintain the payroll system, including onboarding/offboarding employees, updating salaries, and managing group insurance plans.
Draft contracts for employees and freelancers.
Manage sick leave protocols and communications.
Support recruitment processes, including triaging candidate applications.
Coordinate employee onboarding and offboarding (account setup, welcome packages, etc.).
Process and manage accounts payable and receivable.
Perform weekly bookkeeping reconciliations.

Project Coordination HR Management Administrative Management Communication Skills Microsoft Excel Customer service Organizational skills Time Management Microsoft Office Suite MS Office Recruitment Client relationship management Budgeting Data entry Relationship management Sales experience Marketing Computer skills Research skills CRM Financial analysis Finance Bookkeeping

Posted about 15 hours ago

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🔥 Sales Specialist, Traditional Trade - Surabaya

Posted about 16 hours ago

📍 Indonesia

🔍 Consumer Electronics, Fast Moving Consumer Goods or Building Materials

🏢 Company: jobs-and-careers

🔧 Requirements

Knowledgeable of Traditional Trade business eco-system in Mindanao geography with wide networks of distributors and retailers
5+ years’ experience in managing different distributors including assessing each KPIs on a regular basis
Experience in handling distributors in Surabaya territory is a must
Business development experience is preferred
Experience in Consumer Electronics, Fast Moving Consumer Goods or Building Materials industry is preferred
Excellent communication and presentation skills

💡 Responsibilities

Ensure business goals are met thru initiating and executing trade coverage, programs and people enablement activities in the assigned territory.
Achieve sales target (topline) per product group as set in the Annual Operating Plan (AOP) and quarterly forecast deploying sales target per region and per distributor in Surabaya area
Manage sales executive team to assist distributors/accounts in selling out process, expanding retails/outlet coverage
Provide accurate sales forecast and information of sales demand from distributors/accounts are analyzed and treated with experience of market analysis/ regular visits as well as, which can help Supply Chain, Production supply products in time with the best stock management
Manage distributors effectively in term of avoiding competition and conflict between different distributors/accounts and of aligning with Company‘s strategy
Manage in-store execution of sales staff such as performance, promotion program, etc.

Business Development People Management Communication Skills Presentation skills Account Management Negotiation skills Relationship management Sales experience Market Research Financial analysis

Posted about 16 hours ago

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