Operations Support Engineer - Lead

BS degree in STEM or equivalent experience Customer-focused, team-oriented disposition Good systems debugging skills Comfortable with the Linux environment or UNIX CLI Experience with some programming or scripting language Experience in creating processes, procedures, and SOP documentation General understanding of TCP/IP, HTTP, and related protocols Initiative to take ownership of tasks and drive them to completion Comfortable dealing with users with varying levels of IT knowledge Eager to learn new technologies Strong communication and soft skills to interface with customers, peers, and management Good judgement, sense of integrity, and responsibility.

Identify and resolve operational problems in a micro-service environment Work with developers to resolve deployment and runtime problems Perform analysis and debugging work across multiple technologies Prioritize issues to keep applications within error budgets and meet SLOs Provide technical solutions to a wide range of problems and user requests Document processes, procedures, and SOPs by soliciting feedback and suggestions from team members Compile postmortems and action items to minimize future outages Interview candidates for team roles and recommend hires Train new team members and assist with issues Provide on-call support to NCBI's internal developers and staff.