Operations Support Engineer (Remote Opportunity)

U.S. Citizen or Green Card holder with 3+ years of U.S. residency. 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support. Experience using Salesforce and/or other ticketing tools for incident and request management. Ability to analyze logs, investigate issues, and escalate appropriately. Experience with scripting languages such as Python or TypeScript. Working knowledge of APIs, AWS services, Kubernetes, CI/CD tools, and GitHub.

Provide Tier 1 and Tier 2 support for application and infrastructure requests. Analyze pipeline logs to detect issues, troubleshoot problems, and escalate. Maintain accurate tracking, documentation, and reporting of issues using ticketing systems. Collaborate with engineering teams to support CI/CD processes and system operations. Assist in monitoring, incident response, and continuous service improvement. Apply scripting knowledge (Python, TypeScript) to automate routine tasks. Support API integrations and cloud environments, including AWS and Kubernetes. Operate effectively in a fast-paced environment, demonstrating strong organization, communication, and prioritization skills.