Operations Lead

3+ years in management consulting or a fast-paced operations role with a strong track record of impact and advancement. Skilled at mapping complex workflows, analyzing data, identifying root causes, and implementing durable solutions. Kind, thoughtful, and persuasive teammate who builds trust quickly, drives alignment across stakeholders, and leads with clarity. Motivated by improving access to high-quality care and making a meaningful difference in patients’ lives. Experience in healthcare operations, provider operations, or a regulated services environment (nice to have). Background in process design, quality management, or operational excellence frameworks (nice to have).

Lead cross-functional operational initiatives spanning clinical operations, patient experience, and provider workflows. Map complex operational systems, identify bottlenecks, and design scalable solutions. Build and refine SOPs, SLAs, and quality standards. Analyze performance data, surface insights, and drive accountability against KPIs. Partner closely with the clinical leadership team to improve provider onboarding, training, and quality management. Collaborate with product, CX, and marketing teams. Work directly with Honeydew leadership to set priorities, evaluate new opportunities, and unlock operational leverage.