Senior Account Manager
New
S
SmithRxHealth-Tech
Location: RemoteFull-TimeSenior
SalaryBase Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAccount ManagementRelationship management
Requirements
- 5+ years of direct account management or relationship management experience in the healthcare space.
- Working knowledge of commercial health insurance and pharmacy benefits (strongly preferred).
- Bachelor’s degree or equivalent experience.
- Strong history of working strategically with diverse and complex clients.
- Executive-level communication and interpersonal skills.
- Proven experience in client relationship management and documentation.
- Expert conflict resolution and mediation skills.
- Ability to work independently and within a cross-functional team.
- Analytical approach to gathering feedback and driving improvements.
- Strong self-driven, results-oriented work ethic.
Responsibilities
- Manage relationships with operational leadership for Tier 1 customers.
- Develop and maintain client success plans from implementation kick-off.
- Orchestrate internal SmithRx teams to ensure clients meet business goals.
- Identify and mitigate client attrition risks through business impact assessments.
- Drive resolution for escalated client issues using cross-functional project management.
- Mentor new and existing Account Managers on best practices and QBR presentations.
- Report and track client data and business challenges.
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