Senior Account Manager
New
I
IAACommercial Insurance
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisMicrosoft Office SuiteData visualizationAccount ManagementRelationship management
Requirements
- 5+ years of commercial lines insurance knowledge/experience.
- Executive presence with key external partners.
- History of tactful and positive dealings with all levels of personnel.
- Highly proficient in data analysis and data interpretation.
- Ability to present complex performance trending and insights.
- Strategic thinking and independent business solution creation.
- Leadership skills capable of leading teams through projects and product initiatives.
- Ability to effectively influence internal and external stakeholders.
- Excellent oral and written communication skills.
- Proficiency in Microsoft suite of products.
- Ability to travel approximately 30%-50% for work purposes.
Responsibilities
- Provide performance and industry insights and meet regularly with key business partners.
- Offer superior customer service while providing customer daily assistance with communication between IAA branches, title centers, and release centers.
- Support provider(s) with ad-hoc reporting requests and use data to support solutions and results.
- Monitor SLA compliance and work with operations and title teams to determine cause and appropriate action plan in instances where compliance is not met.
- Facilitate resolution of provider(s) complaints and work with necessary internal teams to address areas of concern.
- Create and work with IAA data team to provide report framework on data request from provider(s) and IAA operations.
- Build and maintain strong business relationships with providers.
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