Customer Success - UK/I
New
E
ElevenLabsAI SaaS
This role is remote-first, so it can be executed from anywhere in the UK or Ireland.Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English
- Experience
- 5+ years
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience.
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
- Proven experience managing a defined Book of Business.
- Fluent in English.
- Proven experience working across the UK & Ireland market with knowledge of the landscape.
- Familiarity and experience with building and deploying AI agents.
- Experience with API Integrations, SDKs, and technical navigation.
- Proven track record of driving revenue outcomes, including owning a quota, renewals, and cross-sell.
- Strong problem-solving, technical, and analytical skills.
- Ability to work independently in a remote environment.
Responsibilities
- Run onboarding, enablement, and growth across the full platform, core speech models, creative tools, and Agents.
- Advise customers on production deployments and analyze usage and performance data to proactively address friction.
- Own commercial outcomes including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
- Manage a defined book of business to ensure revenue retention and growth.
- Collaborate with Sales, Engineering, and CS leadership to translate technical wins into business revenue.
View Full Description & ApplyYou'll be redirected to the employer's site
