Customer Success Manager - Video Games
New
K
Keywords StudiosVideo Games
Poland. Spain. United Kingdom. Ireland. NetherlandsFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 3+ years of experience supporting customers within the video game industry.
- Experience managing 30–40 SMB and mid-market customer accounts simultaneously.
- Strong project management and critical thinking skills.
- Proficiency in data-driven decision-making and performance analysis.
- Exceptional written and verbal communication skills.
- Ability to work effectively and self-motivate in a remote environment.
- High emotional intelligence and a customer-focused mindset.
- Commercial awareness with an execution-oriented approach to business.
- Ability to adapt quickly to fast-paced, deadline-driven environments.
- Willingness to travel as required.
Responsibilities
- Collaborate with Account Managers to manage a portfolio of customers, focusing on renewal and account growth.
- Act as a Helpshift product expert, providing strategic advice and educating clients on SDK configurations and dashboard administration.
- Advocate for customer needs cross-departmentally and manage issue escalations to the development team.
- Work with customers to establish critical goals and KPIs to demonstrate platform value.
- Create and present quarterly business reviews to clients, including post-meeting action plans.
- Execute data-driven success programs to improve product adoption and maturity among customers.
- Support commercial objectives from onboarding through the identification of upsell opportunities.
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