Senior Customer Success Manager
New
X
XiatechSaaS, Data Integration
United KingdomFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Cloud ComputingCustomer SuccessSaaSAccount ManagementData analytics
Requirements
- Experience in a customer-facing role, with previous experience in customer success, account management, or a similar field.
- Strong experience working with SaaS, cloud-based platforms, or enterprise technology.
- Strong verbal and written communication skills for clear and effective interactions.
- Excellent ability to translate complex technical concepts into business value for clients.
- Ability to establish rapport and trust with clients over time.
- Proficiency in analysing data to identify trends and areas for improvement.
- Capacity to quickly and effectively resolve customer issues and challenges.
- Ability to develop and execute strategies that align customer goals with company objectives.
- A good understanding of business processes, data integration, and analytics.
- Prior experience in the retail sector is a strong plus.
Responsibilities
- Build and maintain strong, long-term relationships with a portfolio of clients and internal teams.
- Identify growth opportunities within existing accounts, work to reduce churn and increase customer satisfaction and loyalty.
- Identify opportunities for expansion, such as upgrades or additional services, and work to secure contract renewals.
- Support client onboarding and adoption of our Xfuze platform, ensuring seamless integration.
- Track customer adoption metrics and analyse data to understand customer health and inform strategy.
- Act as the customer's voice internally, providing feedback to product and sales teams to improve and refine the overall customer success and best practices.
- Ensure customer satisfaction and success through proactive support and engagement.
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