Digital Customer Success Manager
New
H
Hack The BoxCybersecurity
2 options: UK (fully remote) or Athens, Greece (hybrid)Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- TableauCustomer SuccessHubSpotLookerCRMData analytics
Requirements
- Professional background in digital customer success, CS operations, lifecycle marketing, customer programs, or PLG-style roles.
- Proven ability to manage large customer portfolios using automation and segmentation.
- Strong writing and communication skills for delivering high-quality messaging at scale.
- Data-centric approach to targeting and optimizing customer engagement initiatives.
- Proficiency with Customer Success and CRM tools, specifically ChurnZero and HubSpot.
- Technical familiarity with data and analytics tools such as Tableau and Looker.
- Experience using tools like Zoom Webinar, Arcade, and AppCues.
- Strategic mindset focused on creating reusable assets and repeatable processes.
- Adaptability with a self-motivated, experimental attitude toward learning new products and industry trends.
Responsibilities
- Design and manage scalable onboarding, activation, and adoption flows including email sequences and in-app guidance.
- Launch 1-to-many programs such as webinars and training sessions to increase product usage.
- Collaborate with internal teams to create educational tutorials, help articles, and video walkthroughs.
- Monitor portfolio health using engagement metrics and automated outreach to drive retention.
- Execute communication campaigns and optimize messaging effectiveness through A/B testing.
- Identify and flag expansion opportunities for Sales or renewal risks for the Renewals team.
- Manage and leverage technical tools like ChurnZero, HubSpot, and Looker to streamline data-driven processes.
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