- Own post-sale value realization for assigned Enterprise customers by translating sales intent into measurable business outcomes.
- Guide customers through staged value progression from immediate to strategic adoption.
- Define, track, and reinforce outcome-oriented success metrics like time-to-value and cost savings.
- Run structured business reviews in French and English to reinforce ROI and long-term value.
- Own renewal readiness and document value realized for account renewals.
- Identify expansion opportunities based on demonstrated impact and organizational adoption.
- Proactively assess churn risk and perform value re-anchoring.
- Partner with Sales, Support, Product, and Marketing teams to bridge time zone gaps.
- Localize playbooks and success plans for French-speaking customers.
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