Enterprise Customer Success Manager
New
H
HeyGenAI SaaS
United Kingdom - RemoteContractMiddle
Salary70,000 - 110,000 GBP per year
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Job Details
- Languages
- French, English
- Experience
- 3+ years
- Required Skills
- Data AnalysisSalesforceCustomer SuccessSaaSAccount Management
Requirements
- 3+ years of experience in Customer Success, Professional Services, or Consulting in a SaaS environment.
- Full professional or native fluency in French and English.
- Ability to lead executive-facing conversations and write materials in French.
- Comfort operating internally in English.
- Experience operating in Enterprise CS motions, including PLG and sales-led models.
- Proven ability to manage accounts using business outcomes and metrics.
- Experience building repeatable CS playbooks and processes.
- Proficiency in CRM tools, specifically Salesforce.
- Experience with data visualization or BI tools such as Hex.
- Strong communication skills and ability to synthesize data into recommendations.
Responsibilities
- Own post-sale value realization for assigned Enterprise customers by translating sales intent into measurable business outcomes.
- Guide customers through staged value progression from immediate to strategic adoption.
- Define, track, and reinforce outcome-oriented success metrics like time-to-value and cost savings.
- Run structured business reviews in French and English to reinforce ROI and long-term value.
- Own renewal readiness and document value realized for account renewals.
- Identify expansion opportunities based on demonstrated impact and organizational adoption.
- Proactively assess churn risk and perform value re-anchoring.
- Partner with Sales, Support, Product, and Marketing teams to bridge time zone gaps.
- Localize playbooks and success plans for French-speaking customers.
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