Customer Success Manager (Individual Contributor)
New
J
JobgetherCustomer Success
PolandFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- Project CoordinationProduct DevelopmentProblem SolvingCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 3+ years of experience in Customer Success, Account Management, client operations, or a similar customer-facing role.
- Experience managing customer relationships in e-commerce, manufacturing, technology platforms, or customized product environments is highly advantageous.
- Strong communication and interpersonal skills with the ability to explain complex concepts clearly to customers with different levels of expertise.
- Excellent project coordination skills with the ability to manage multiple stakeholders, timelines, and priorities simultaneously.
- Proactive problem-solving mindset with strong attention to detail and the ability to identify and resolve operational challenges.
- Commercial awareness and confidence identifying growth opportunities, upselling opportunities, and solutions that create customer value.
- Experience using CRM platforms such as HubSpot or similar tools to manage accounts, track activities, and maintain customer records.
- Ability to work independently in a fully remote environment with strong ownership, organization, and accountability.
- Startup mindset with adaptability, urgency, resilience, and willingness to take initiative.
- Experience with apparel development, product manufacturing, fabric sourcing, or custom production is considered a strong advantage.
- Comfortable working with international teams and distributed colleagues across different time zones.
Responsibilities
- Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support throughout the product development and delivery process.
- Guide customers through complex workflows by explaining production processes, managing expectations, and ensuring alignment between customer needs and internal capabilities.
- Act as the main point of coordination between customers, design teams, and production or sourcing partners to keep projects progressing smoothly.
- Monitor account progress, identify risks and bottlenecks, and proactively resolve issues before they impact timelines or customer satisfaction.
- Provide consultative support during product development phases, offering guidance on specifications, materials, product feedback, and technical considerations when needed.
- Manage a portfolio of SMB and mid-market accounts, maintaining accurate account information, tracking milestones, and monitoring customer health metrics.
- Identify opportunities for account expansion, including repeat orders, new product opportunities, and additional solutions aligned with customer goals.
- Collect customer feedback and collaborate with internal teams to improve processes, products, and overall customer experience.
- Maintain strong customer relationships through clear communication, proactive engagement, and a customer-first approach.
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