Customer Success - DACH
New
E
ElevenLabsAI / SaaS
Remote-first, so it can be executed from anywhere in Germany, Austria, or Switzerland.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent in German and English
- Experience
- 5+ years
- Required Skills
- Customer SuccessSaaSAccount ManagementTechnical support
Requirements
- 5+ years of Customer Success, Account Management, or Technical Account Management experience.
- Experience supporting complex B2B SaaS, Developer Tools, or AI/ML products.
- Proven experience managing a defined Book of Business.
- Fluent in German and English.
- Deep knowledge of the DACH market landscape and cultural nuances.
- Familiarity and experience with building and deploying AI agents.
- Experience with API integrations, SDKs, and technical troubleshooting.
- Strong builder mindset with ability to thrive in ambiguity.
- Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
- Experience owning a revenue quota, including renewals and cross-sell opportunities.
- Excellent problem-solving, technical, and analytical skills.
Responsibilities
- Run onboarding, enablement, and growth for the full ElevenLabs platform and Agents.
- Advise customers on technical production deployment, usage, and performance data to minimize friction.
- Own commercial outcomes including Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
- Manage renewals and upsells end to end for a defined book of business.
- Collaborate with Sales, Engineering, and CS leadership to translate technical wins into revenue.
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