Customer Success Manager - DACH
New
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Insider OneB2B SaaS
Berlin, Germany / Munich / HamburgFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English and German
- Required Skills
- Project ManagementTime ManagementCustomer SuccessAccount Management
Requirements
- Previous work experience in customer-facing roles such as customer success, account management, or strategic consulting.
- Proven ability to collaborate and build strong relationships with customers, particularly at the executive level.
- Solid oral and written communication skills in both English and German.
- Positive, energetic, and professional phone communication skills.
- Strong active listening skills.
- Self-motivated, tech-savvy mindset with a passion for finding innovative solutions.
- Superior project and time management skills.
- Keen eye for detail.
- Passion for testing, measuring, and improving outreach and follow-up effectiveness.
- Ability and flexibility to work in a fast-paced startup environment.
Responsibilities
- Serve as the primary point of contact for clients and act as a bridge between client needs and company technology.
- Help clients identify features and products that align with their goals and expectations.
- Monitor and facilitate the adoption of the company's technology platform.
- Collaborate with internal engineering and product teams to provide technical support to clients.
- Develop and maintain account plans to identify value-add opportunities.
- Provide feedback on market trends and unmet needs to the internal team.
- Establish trusted advisor relationships to ensure overall customer satisfaction.
- Plan strategies for customer objectives and drive the resolution of escalated issues.
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