Customer Success Manager
New
I
Integral Tax GmbH WirtschaftsprüfungsgesellschaftTax & Accounting
Either hybrid in our modern office in the heart of Berlin Prenzlauer Berg or 100% remoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- German (C1+) and English (fluent)
- Experience
- 3+ years
- Required Skills
- ComplianceCustomer SuccessSlackNotionAccount ManagementCRM
Requirements
- 3+ years of experience in Customer Success, client onboarding, implementation, or account management in a B2B environment.
- Full professional fluency in German (C1+).
- Fluent English for internal collaboration.
- Experience with regulated, compliance-heavy processes.
- Proven ability to execute precise, checklist-driven work.
- Strong professional writing skills for client and internal documentation.
- Proficiency with CRM software, Slack, and Notion.
- High level of empathy and de-escalation skills.
- Self-driven mindset with the ability to manage complex cross-functional workflows.
Responsibilities
- Manage the sales-to-service handoff by gathering full context on client challenges, expectations, and goals.
- Conduct end-to-end onboarding including platform registration, document collection, and data migration.
- Execute and manage KYC/KYB checks, including risk classification and regulatory documentation.
- Promote platform adoption through training, walkthroughs, and setting regular communication cadences.
- Monitor onboarding health and engagement signals to identify and mitigate churn risks in collaboration with Sales and Tax Operations.
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