Manager, Implementation Services
New
J
JobgetherSaaS Operations
Based in the United StatesFull-TimeManager
SalaryCompetitive base salary range of $90,000 - $100,000 plus bonus opportunities.
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Job Details
- Experience
- 3+ years of management or team leadership experience
- Required Skills
- Project ManagementSalesforceJiraTeam managementStakeholder managementSaaSAsanaCRM
Requirements
- Bachelor’s degree preferred, or equivalent combination of education and relevant professional experience.
- 3+ years of management or team leadership experience.
- Experience leading implementation, professional services, or customer delivery teams within a SaaS environment.
- Demonstrated ability to manage, motivate, and develop remote teams.
- Strong project management skills with experience delivering complex initiatives in fast-paced environments.
- Excellent communication, relationship-building, and stakeholder management skills.
- Experience creating training programs, enablement resources, or team development initiatives.
- Ability to identify process gaps, manage risks, and implement operational improvements.
- Ability to work independently, prioritize effectively, and drive results in a remote environment.
Responsibilities
- Manage daily operations of the Implementation Manager team, including workload planning, prioritization, task allocation, and delivery oversight.
- Ensure team members are aligned with project objectives, client timelines, and organizational goals.
- Conduct regular one-on-one meetings, provide coaching and feedback, and support career development initiatives.
- Monitor team capacity and proactively adjust resources to maintain delivery quality and commitments.
- Establish and monitor individual and team performance metrics aligned with business objectives.
- Improve implementation workflows, methodologies, documentation standards, and operational processes.
- Identify implementation risks, develop mitigation plans, and support resolution of complex client challenges.
- Collaborate with Product, Customer Success, and other internal teams to improve the overall client experience.
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