Manager Technical Operations (Implementation and Support)
New
J
JobgetherTechnology
Based in United StatesFull-TimeManager
SalaryEstimated base salary range of $89,700 to $128,100 annually
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Job Details
- Experience
- 5+ years of experience in technical operations, programming, software development, or related technical fields; Minimum of 3 years of experience managing and developing employees.
- Required Skills
- Project ManagementSQLPeople ManagementProcess improvement
Requirements
- Bachelor’s degree required or equivalent relevant experience.
- 5+ years of experience in technical operations, programming, software development, or related technical fields.
- Minimum of 3 years of experience managing and developing employees.
- Demonstrated experience leading teams responsible for high-volume projects and operational delivery.
- Strong understanding of programming concepts, system design, application maintenance, and scalable technical solutions.
- Experience managing technical projects, process improvements, and cross-functional initiatives.
- Proven ability to develop and track metrics, establish accountability frameworks, and drive operational improvements.
- Experience working directly with customers and managing customer expectations.
- Strong experience collaborating with internal stakeholders and technical teams.
- Experience developing and implementing operational controls, auditing processes, and repeatable workflows.
Responsibilities
- Lead, coach, and develop a team of technical operations professionals through performance management, mentoring, and career development.
- Oversee daily team operations, ensuring effective prioritization, resource allocation, and delivery against customer commitments.
- Manage technical implementation and support workflows, ensuring projects are completed accurately, efficiently, and within established timelines.
- Analyze business processes and identify opportunities to improve workflows, scalability, and operational efficiency.
- Establish performance metrics, reporting frameworks, and accountability systems to track team and business outcomes.
- Apply continuous improvement methodologies, including Lean Six Sigma principles, to optimize processes and reduce operational challenges.
- Manage high-volume technical projects, including planning, requirements gathering, implementation, testing, and change management.
- Address complex technical issues related to system performance, integrations, scalability, and application maintenance.
- Partner with internal teams to define product enhancements, improve customer experiences, and resolve operational challenges.
- Develop and maintain strong relationships with stakeholders across technical, product, customer service, and implementation functions.
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