Revenue Operations Manager - Customer Operations
New
L
LaterInfluencer Marketing
For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located.Full-TimeManager
Salary130,000 - 140,000 USD per year
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementSalesforceTableauData modelingAsanaLooker
Requirements
- 4+ years of experience in Revenue Operations, Sales Operations, Business Operations, or Customer Operations.
- Experience within a SaaS, professional services, or solutions delivery environment.
- Proven ability to design and implement cross-functional processes.
- Strong command of Salesforce, including reporting, workflow design, and data modeling.
- Experience with capacity planning, forecasting, or resource modeling.
- Analytical mindset with ability to translate data into actionable insights.
- Understanding of services delivery or agency operations.
- Exceptional written and verbal communication skills.
- Ability to influence senior stakeholders and document complex processes.
- Proficiency with project management tools (e.g., Asana, Teamwork).
- Experience with BI or reporting tools (e.g., Tableau, Looker, Domo).
Responsibilities
- Define and own operational frameworks for efficient revenue delivery across all brand offerings.
- Establish campaign and customer health metrics aligned across Services, Client Success, Finance, and Sales.
- Build and maintain reporting for campaign health, budget utilization, and margin performance.
- Own the end-to-end Sales-to-Services handoff process to ensure accurate transfer of deal context.
- Develop pipeline-to-capacity forecasting models to provide 30-60-90 day visibility into workload.
- Design and document scalable workflows to move customers from sale through delivery completion.
- Own Salesforce data architecture to ensure data integrity and visibility across the lifecycle.
- Partner with cross-functional leadership to align on metrics, processes, and operating rhythms.
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