Lead Customer Account Manager
New
D
DatacorEnterprise Software
Remote - USFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- 5+ years of SaaS selling experience
- Background in enterprise software sales, account management, or customer success
- 4-year college degree or equivalent experience
- Demonstrated success closing six-figure deals
- Strong ability to understand technical concepts and solve problems
- Ability to synthesize complex issues and communicate clearly with stakeholders
- Proven experience leading customers through large, complex projects
- ERP, manufacturing, and warehouse management software experience (preferred)
- Knowledge of process manufacturing and distribution in the chemical, food, or beverage industries (preferred)
- Familiarity with sales methodologies such as MEDDPICC, Force Management, or Challenger Sales (preferred)
Responsibilities
- Grow recurring revenue and boost net retention for assigned book of business
- Develop and execute engagement plans to maximize customer value
- Nurture trusted-advisor relationships with key stakeholders and executives
- Lead business process reviews to align product features with customer needs
- Identify, track, and close upsell and cross-sell opportunities with internal teams
- Prime customer base for renewals in collaboration with the Renewals Team
- Serve as an internal customer advocate and coordinate cross-functional resources
- Track customer progress on key projects and manage implementation expectations
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