Lead Customer Success Manager
New
T
TinesSoftware, Workflow Automation
United States (Remote), PST or MSTFull-TimeLead
Salary$190K-220K OTE
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Job Details
- Experience
- 10+ years
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
- Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals.
- Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams.
- Self-motivated bar-raiser with a bias for action and ability to operate with high autonomy.
- Outstanding communication and presentation skills.
- Ability to challenge and advise C-level executives on technology strategy and operational efficiency.
- Experience in ambiguous, fast-paced environments.
- Strong commercial acumen and growth mindset.
Responsibilities
- Accountable for net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
- Work side-by-side with Account Executives/Strategic Account Managers to identify expansion vectors and co-develop account plans.
- Partner closely with Forward-Deployed Engineers (FDEs) and technical leads to ensure technical delivery aligns with business outcomes.
- Build scalable Customer Success playbooks and elevate executive engagement standards.
- Cultivate multi-threaded relationships across business and technology functions (CIO, CISO, CTO, VPs of Engineering).
- Lead executive business reviews (EBRs/QBRs) that demonstrate clear ROI and anchor the account for long-term growth.
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