Customer Success Manager
New
W
WebflowSaaS, Digital Experiences
Location: CA Remote (BC & ON only); U.S. Remote, Pacific TimeFull-TimeMiddle
SalaryUS Zone A: $148,500 - $175,000; Zone B: $139,500 - $164,000; Zone C: $130,000 - $154,000; Canada (BC) 144,500 - 170,000 CAD
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSEOCustomer SuccessSaaSAccount Management
Requirements
- 3+ years prior experience in Customer Success, Account Management, or a client-facing role in SaaS, digital experiences, or an agency environment.
- Familiarity with the marketing and digital experience landscape (e.g., CMS platforms, martech/analytics tools, SEO fundamentals, or campaign workflows).
- Experience managing a book of accounts balancing competing priorities.
- Solid organizational and project-management habits.
- Strong technical aptitude and ability to navigate complex technical products and web technologies.
- Proven track record owning renewals and contributing to expansion revenue.
- Comfort operating against commercial targets like Net Revenue Retention (NRR).
- Ability to communicate clearly and confidently regarding technical concepts.
Responsibilities
- Build strong working relationships with your customers’ day-to-day teams and key stakeholders.
- Learn each customer’s goals and workflows to guide them toward success with Webflow’s platform.
- Support account strategy by helping customers adopt core features and implement best practices.
- Partner closely with Account Executives and Solutions Engineers to deliver a smooth onboarding experience.
- Run customer check-ins and business reviews to highlight progress and uncover opportunities.
- Own full execution of the renewal process to protect and grow recurring revenue.
- Provide customer insights to help improve the product and Enterprise experience.
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