Principal Customer Success Manager
New
P
PostscriptSaaS, Ecommerce
This is a fully remote position that can be based in the US or CanadaFull-TimePrincipal
SalaryUSD $117,000-$141,000 base plus variable compensation & significant equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 7+ years
- Required Skills
- Project ManagementCustomer SuccessSaaS
Requirements
- 7+ years of experience as a customer-facing CSM.
- Demonstrated experience building programs, playbooks, training materials, or onboarding programs.
- Strong point of view on customer strategy for ecommerce brands.
- Proven multi-channel marketing experience (SMS, email, or beyond).
- Strong project management skills with the ability to manage complex workstreams.
- Experience working in or alongside alpha/beta product programs.
- Ability to work effectively in ambiguous environments.
- Strong written and verbal communication skills.
Responsibilities
- Manage relationships and drive adoption for merchants using the new product line.
- Define the successful customer journey from implementation through expansion.
- Create repeatable, documented motions and playbooks for the new offering.
- Partner with the enablement team to build training resources and upskill the broader CS organization.
- Communicate adoption friction and product gaps to the product team to influence roadmap prioritization.
- Own internal reporting for your book of business and utilize data insights to optimize customer usage.
View Full Description & ApplyYou'll be redirected to the employer's site
