Manager, Customer Operations (Revenue Operations)
New
O
OutreachRevenue Operations
We are open to remote within the U.S.Full-TimeManager
Salary$120,000 - $155,000 a year
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Job Details
- Experience
- 5+ years
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceCustomer SuccessAccount Management
Requirements
- 5+ years of experience in Customer Success or Account Management.
- 5+ years of experience in Customer Operations or Revenue Operations.
- At least 2 years of people leadership experience.
- Hands-on experience implementing AI or automation in a customer-facing context.
- Proven ability to build processes and programs backed by analytics.
- Experience with complex software.
- Fluency with tools like Salesforce and Outreach.
- Excellent communication skills and the ability to prioritize in a fast-moving environment.
- Bachelor's degree or equivalent experience.
Responsibilities
- Design and adjust customer-centric processes and outcomes for continuous improvement.
- Support organizational change by rolling out new processes and systems and supervising adoption.
- Analyze data trends from customers and systems to provide actionable interpretations.
- Leverage data to identify gaps, assess goals, and promote effective process design.
- Design and run AI and agentic workflows to catch churn risk and identify expansion signals.
- Own customer lifecycle programs and improve them over time.
- Run weekly renewal forecast cadences in partnership with CS leadership.
- Build and support digital and tech-touch strategies for customer adoption and engagement.
- Lead and grow a team while communicating clearly with stakeholders and executives.
- Turn customer data into action through health scoring and early-warning metrics.
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