ServiceNow Senior Technical Consultant - ITSM & CSM
New
A
AHEADIT Consulting
RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6+ years
- Required Skills
- AgileRESTful APIsScriptingServiceNow
Requirements
- 6+ years of experience working with the ServiceNow platform.
- Strong technical expertise in ITSM, CSM, and Integrations.
- Proven track record of successful customer interactions and project deliveries.
- Experience developing and reviewing Business Rules, Script Includes, UI Policies, and Client Scripts.
- Experience building custom Service Portals.
- Experience with REST, SOAP, and MID Server integrations.
- Ability to articulate technical concepts to both technical and non-technical audiences.
- Experience working in Agile environments.
- ServiceNow Certified System Administrator (preferred).
- ServiceNow Certified Application Developer (preferred).
- ServiceNow Certified Implementation Specialist (preferred).
- Experience with HRSD or GRC modules (preferred).
Responsibilities
- Translate client requirements into user stories and technical tasks for development teams.
- Customize and configure core ServiceNow applications including ITSM, CSM, and Integrations.
- Conduct stakeholder workshops and demonstrations for end users.
- Lead the creation, enhancement, and delivery of scalable ServiceNow solutions.
- Perform integration work including REST, SOAP, and MID Server configurations.
- Develop, review, and optimize scripts such as Business Rules, Script Includes, UI Policies, and Client Scripts.
- Collaborate with cross-functional teams and mentor junior developers.
- Participate in Agile ceremonies, including sprint planning and backlog grooming.
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