ServiceNow Senior Technical Consultant - ITSM
New
J
JobgetherIT Services
IndiaFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years
- Required Skills
- AgileJavascriptRESTful APIsServiceNow
Requirements
- 7+ years of hands-on experience implementing and developing solutions on the ServiceNow platform.
- Strong expertise in ServiceNow ITSM, Service Portal, ITOM, Discovery, CMDB, and platform customization.
- Proven experience designing and developing integrations using REST APIs, SOAP web services, and MID Server.
- Advanced knowledge of JavaScript, ServiceNow scripting, workflows, Business Rules, UI Policies, Client Scripts, and Script Includes.
- Ability to translate business requirements into scalable technical solutions while effectively communicating with both technical and non-technical stakeholders.
- Experience delivering projects within Agile software development environments.
- Strong analytical, problem-solving, and customer-facing consulting skills.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent certifications are preferred.
- Experience with additional ServiceNow modules such as HR Service Delivery (HRSD), Governance, Risk & Compliance (GRC), or other platform capabilities is considered an advantage.
Responsibilities
- Gather and analyze client requirements, translating business needs into detailed technical specifications, user stories, and development tasks.
- Design, configure, customize, and implement ServiceNow solutions across ITSM, Service Portal, ITOM, Discovery, and CMDB modules.
- Lead technical workshops, product demonstrations, and client discussions to ensure alignment on solution design and project objectives.
- Develop scalable customizations using Business Rules, Script Includes, Client Scripts, UI Policies, workflows, and other ServiceNow platform capabilities.
- Design and implement integrations using REST APIs, SOAP services, and MID Server technologies to connect enterprise systems.
- Perform ongoing Discovery configuration, CMDB maintenance, and platform optimization to ensure data accuracy and operational efficiency.
- Collaborate with project teams in Agile environments, participating in sprint planning, backlog refinement, and solution delivery.
- Provide technical leadership, perform code reviews, and mentor junior developers to promote best practices and high-quality implementations.
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