Team Lead, Account Management
F
FabStationSaaS, Construction Technology
Remote (Canada)Full-TimeLead
SalaryBase Salary: $110,000–$120,000 CAD | Commission: $30,000–$60,000 CAD | OTE: $140,000–$180,000 CAD
Apply NowOpens the employer's application page
Job Details
- Languages
- Full professional fluency in written and spoken English
- Experience
- 5+ years in account management, customer success, or B2B sales roles; 2+ years leading or mentoring a customer-facing team
- Required Skills
- NegotiationCustomer SuccessSaaSHubSpotCoachingAccount Management
Requirements
- 5+ years in account management, customer success, or B2B sales roles with direct ownership of renewal or expansion revenue in a SaaS environment.
- 2+ years leading or mentoring a customer-facing team.
- Track record of meeting or exceeding revenue targets.
- Confident objection handling and negotiation skills.
- Comfortable pushing for upsells and asking for referrals.
- Strong coaching, communication, and relationship-building skills.
- Organized and proactive with the ability to manage multiple priorities.
- Full professional fluency in written and spoken English.
- Ability to travel (approximately 25%).
Responsibilities
- Own renewal performance and lead renewal conversations for strategic accounts.
- Identify and drive expansion opportunities such as additional devices, integrations, and services.
- Build and implement a repeatable renewal, upsell, and referral process for the team.
- Forecast renewals, expansion, and at-risk revenue while monitoring account health.
- Lead, coach, and manage a team of three Account Managers, setting targets and tracking performance.
- Act as senior point of contact for strategic client escalations and growth strategy.
- Travel to customer sites, conferences, and trade shows (approximately 25% travel).
- Maintain accurate account data and reporting in HubSpot.
View Full Description & ApplyYou'll be redirected to the employer's site
