HR Operations Lead, People Infrastructure

New

United StatesFull-TimeLead

Salary$137.6K - $258K; $137.6K – $258K • Multiple Ranges; US Tier 1: $172K – $258K; US Tier 2: $154.8K – $232.2K; US Tier 3: $137.6K – $206.4K

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Job Details

Minimum 9+ years of progressive experience in HR systems, operational infrastructure, and employee lifecycle processes.
Experience in an HR Business Partner or similar employee-facing role.
Prior people management experience, including coaching and developing junior staff.
Strong systems orientation with proficiency in HRIS platforms, workflow tools, and reporting.
Experience redesigning workflows using AI or agentic solutions.
Proven experience with policy design and large-scale change management.
Experience building processes for non-employee populations like contractors and consultants.
Strong judgment and experience leading complex employee relations matters.
Experience supporting organizational change, including M&A and integration.
Excellent communication skills and ability to turn ambiguity into action.

Own HR Operations for North America across the employee lifecycle while partnering on global processes.
Lead operational excellence across employee changes, leaves, separations, compliance, and employee support.
Manage and improve core HR systems, workflows, and infrastructure with a focus on scale and reliability.
Strengthen workflows for contractors, consultants, and non-employee populations.
Manage and develop junior HR Operations team members.
Identify friction and implement AI, automation, and agentic workflows to improve efficiency.
Lead sensitive employee relations matters including investigations and policy review.
Drive strategic projects such as tech stack roadmaps and global policy updates.

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