Technical Customer Success Manager - AMER
New
C
CamundaBusiness Orchestration
AMERFull-TimeMiddle
SalaryUnited States: $121,400.00 to $195,700.00 (Annual Total Cash - base salary + 100% variable)
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Job Details
- Experience
- 2 - 3 years of experience in a similar role
- Required Skills
- Software DevelopmentCloud ComputingDevOpsCustomer SuccessStrategic thinking
Requirements
- 2 - 3 years of experience in a similar role with customer success, technical account management, or solutions engineering.
- Strong understanding of high-level software development, cloud computing, and DevOps concepts.
- Advanced communication skills to articulate complex concepts clearly to diverse audiences.
- Ability to lead and navigate conversations with both technical and business stakeholders.
- Proven aptitude for strategic thinking, problem-solving, and tailoring software solutions to meet customer needs.
Responsibilities
- Identify key stakeholders and maintain accurate contact records to facilitate targeted communication and engagement efforts.
- Guide new customers through initial product setup, feature adoption, and achieving time-to-value.
- Curate a tailored success path by understanding customer stakeholders, business goals, use cases, and success measures.
- Drive adoption and process orchestration maturity by applying Camunda’s playbooks and frameworks.
- Collaborate with Consulting, Support, and Engineering teams on product and support-related issues.
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