Customer Success Partner, Mid-Market
New
C
CreatorIQInfluencer Marketing
Location: Los Angeles; Secondary Locations: New York, Austin. Workplace: Remote.Full-TimeMiddle
Salary$82K - $98K; $82K – $98K • Offers Equity • Offers Bonus
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessAccount ManagementRelationship management
Requirements
- Proven experience in customer success, account management, or a similar relationship-based role.
- Strong understanding of influencer marketing strategy and creator-led growth.
- Ability to analyze customer engagement data to identify trends, risks, and growth opportunities.
- Excellent communication and interpersonal skills for building multi-threaded relationships with key stakeholders.
- Strategic planning capabilities for conducting business reviews and success planning.
- Ability to work effectively both virtually and in-person for client engagements.
- Comfort with technical platforms and the ability to train customers on product features.
- Strong organizational skills for maintaining account documentation and success plans.
- Passion for marketing technology and the ability to translate platform capabilities into business impact.
Responsibilities
- Serve as the primary strategic partner for mid-market customers, leading value realization conversations and aligning on long-term success goals.
- Build strong, multi-threaded relationships with key stakeholders through consistent communication, including periodic in-person meetings and strategic onsite engagements.
- Drive platform adoption and usage by analyzing customer engagement data, identifying risk and opportunity, and helping customers unlock the value of CreatorIQ’s self-service tools.
- Lead regular strategic business reviews, success planning sessions, and roadmap discussions aligned with the customer’s marketing and business objectives.
- Maintain account plans that identify customer goals, areas of risk, and expansion opportunities.
- Maintain retention ownership for your book of business, proactively identifying risks and partnering cross-functionally to mitigate churn.
- Act as the customer’s internal advocate, channeling product feedback and trends into the organization to inform roadmap decisions and customer experience improvements.
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