Patient Experience Coordinator
New
A
AllaraWomen's Health
Fully remote InternationallyContractMiddle
Salary7 - 8 USD per hour
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Job Details
- Experience
- 1.5+ years
- Required Skills
- EHRCustomer support
Requirements
- 1.5+ years of experience in customer support and/or patient-facing roles, preferably in a remote setting.
- Strong verbal and written communication skills, with the ability to build rapport and navigate complex conversations.
- Exceptional attention to detail.
- Ability to problem-solve creatively, ensuring smooth coordination of medical requests.
- Strong technical skills, comfortable navigating multiple systems, and working with sensitive data.
- Medical reception experience and familiarity with Electronic Health Records (EHR) systems preferred.
- A quiet, private workspace with reliable internet to support confidential patient communications.
Responsibilities
- Provide empathetic, patient-centric support through phone, email, and in-app messaging, ensuring timely and thoughtful responses.
- Act as a liaison between patients and providers, relaying critical information with accuracy.
- Guide patients through scheduling, telehealth services, and general inquiries about Allara’s offerings.
- Communicate billing-related updates from the finance team to patients, ensuring clarity and support.
- Offer personalized assistance, helping patients navigate their care journey with compassion and professionalism.
- Maintain high accuracy and attention to detail, ensuring that patient information is relayed correctly.
- Identify patient pain points and share insights to improve the overall experience.
- Stay informed about Allara’s evolving services to provide accurate and up-to-date support.
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