- Lead the end-to-end technical implementation of our imaging solution across diverse healthcare environments.
- Design and implement scalable, secure integrations across PACS, EHR, and HL7 interfaces to support clinical workflows.
- Troubleshoot and resolve complex issues involving DICOM, HL7, VPNs, and secure image routing.
- Partner closely with Product and Engineering teams to drive improvements based on customer needs and field insights.
- Serve as an escalation point for advanced support and implementation issues.
- Mentor and guide junior technical services engineers; contribute to onboarding and team skill development.
- Design and improve internal tools, automation scripts, and monitoring systems for operational efficiency.
- Develop high-quality technical documentation, SOPs, and knowledge base content.
- Represent the technical services team in customer meetings and cross-functional projects.
PythonBashRESTful APIs+1 more