Bilingual Patient Experience Representative (Spanish)
New
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PocketHealthHealthcare technology
Listing location: Greater Toronto Area; Workplace type: Remote, 9am to 5pm EST OR 10am to 6pm ESTFull-TimeJunior
Salary$48,000-$50,000 annually; eligible for equity in the form of stock options
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Job Details
- Languages
- Excellent communication skills in Spanish and English (verbal and written)
- Experience
- Minimum of 2-3 years in a customer service role with communication over phone and email (mandatory)
- Required Skills
- Customer serviceTechnical support
Requirements
- Have a minimum of 2–3 years of customer service experience involving phone and email communication.
- Communicate excellently in Spanish and English, verbally and in writing.
- Work Monday to Friday, either 9am to 5pm EST or 10am to 6pm EST.
- Demonstrate strong organizational skills and the ability to juggle multiple tasks.
- Healthcare experience or a passion for healthcare is an asset, but not required.
- Technical support experience is an asset.
- Be empathetic and comfortable teaching people with different levels of technical proficiency.
- Be resourceful, flexible, accountable, and persistent when facing obstacles.
Responsibilities
- Provide timely technical support to patients by email and phone.
- Guide patients on appropriate platform use.
- Educate patients about the PocketHealth platform.
- Help patients access their health records and navigate the platform.
- Share feedback gathered from patients and providers with Management and Engineering teams.
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