Bilingual Customer Care Representative

JobgetherFleet services

Work from Canada in a remote position.Full-Time

SalaryCAD $51,800–$71,200

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Job Details

Languages: Fluency in both French and English
Required Skills: Microsoft ExcelMicrosoft OfficeProblem SolvingCustomer serviceResearch

Have a high school diploma or an equivalent qualification.
Be fluent in both French and English, with strong verbal and written communication skills.
Bring previous customer service experience; direct customer interaction and problem-solving experience is preferred.
Have strong listening and telephone communication skills.
Be able to explain technical or complex information clearly to non-technical audiences.
Have analytical thinking, research, and problem-solving skills.
Demonstrate time management, organizational skills, and attention to detail while managing competing priorities.
Have working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
Be able to work effectively in a remote environment while meeting service expectations and collaborating with colleagues.

Respond to customer and driver inquiries in French and English through phone calls, live chat, and email.
Provide first-level support for web services, fuel cards, vehicle ordering, vehicle titles and registration, licensing, toll management, insurance cards, and remarketing.
Identify customer needs, gather relevant information, investigate issues, and recommend appropriate solutions or alternatives.
Resolve inquiries efficiently and accurately, prioritizing first-contact resolution.
Deliver empathetic, professional, and customer-focused service throughout each interaction.
Meet individual and team performance targets while maintaining service quality and accuracy.
Collaborate with colleagues across teams, share information, and provide administrative support when required.

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