Bilingual Customer Service Representative

Based in Canada, Shifts scheduled between 8:00 a.m. and 8:00 p.m. Eastern Time; training from 9:00 a.m. to 3:00 p.m. Eastern Time.Full-Time

SalaryCAD $20 per hour. Monthly bonus potential of up to 20% of salary, with a guaranteed 10% bonus during the first three months.

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Job Details

Languages: Fluency in both French and English, spoken and written
Experience: At least six months of experience in customer service, call centre operations, chat support, appointment booking, or another role involving measurable performance targets.
Required Skills: Customer serviceActive listening

Have a high school diploma or equivalent.
Have at least six months of experience in customer service, call centre operations, chat support, appointment booking, or another role involving measurable performance targets.
Be fluent in spoken and written French and English, including assisting English-speaking patients who do not speak French.
Bring strong verbal and written communication skills and active listening abilities.
Use a patient, empathetic, service-oriented approach.
Be able to build trust, understand customer needs, answer questions, and encourage appropriate next steps.
Be motivated to achieve individual targets while contributing to team objectives.
Have strong organizational skills, independence, adaptability, and the ability to prioritize in a fast-paced environment.
Be comfortable using digital tools, CRM platforms, scheduling systems, and multiple applications or browser windows simultaneously.
Be available Monday through Friday for shifts scheduled between 8:00 a.m. and 8:00 p.m. Eastern Time; split shifts may be required.
Be available for five consecutive weeks of paid remote training, Monday through Friday, from 9:00 a.m. to 3:00 p.m. Eastern Time, beginning November 16, 2026.

Handle incoming and outgoing phone calls and online chat conversations with prospective and existing patients.
Understand patients’ needs and answer questions using active listening and a consultative approach.
Follow up with prospective patients, address concerns, and convert inquiries into booked consultations.
Schedule, reschedule, and confirm appointments while helping optimize clinic calendars and appointment availability.
Meet individual targets for appointment bookings, conversion rates, and follow-up activities.
Create and maintain accurate patient records, document interactions, and assign statuses in CRM and scheduling systems.
Manage multiple conversations, applications, and administrative tasks in a remote environment.
Apply feedback and coaching to improve communication and service performance.
Collaborate with team members to maintain service quality and contribute to operational efficiency.

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