Bilingual French and English Customer Service Representative

HGSCustomer service

Source API remote eligibility restrictions: Canada, You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may changeFull-TimeJunior

Salary18.25 - 21.38 CAD per hour

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Job Details

Languages: Bilingue Français & Anglais; You have excellent English communication skills, both oral and written
Experience: You have at least 6 months of customer service experience
Required Skills: Customer serviceTroubleshootingActive listening

Requirements

Be at least 18 years of age.
Have at least 6 months of customer service experience.
Have experience troubleshooting issues and understand the importance of owning customer resolutions.
Communicate in English orally and in writing; the role responds to customers in English and French.
Be computer savvy and comfortable working at a desk with multiple monitors.
Be comfortable providing customers with recommendations and solutions.
Be comfortable working from home and have a suitable workspace with a hard-wired internet connection.
Be available to work between 7 AM and 12 AM EST, with flexibility as business needs change.
Pass pre-employment tests and an interview.

Responsibilities

Handle inbound calls about billing, payments, existing and new services, promotions, and service changes.
Identify customer needs through active listening and answer questions.
Troubleshoot service issues and take ownership of their resolution.
Recommend products and solutions based on customer needs.
Use multiple computer systems to research products, services, common issues, and solutions.
Document customer needs, interactions, and outcomes in the appropriate system.
Create additional requests when issues cannot be resolved in real time.
Attend regular one-to-one coaching sessions with a supervisor and work toward key performance indicators.

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