Bilingual French and English Customer Service Representative
H
HGSCustomer service
Source API remote eligibility restrictions: Canada; You must be physically living in and able to work in Canada, You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may changeFull-TimeJunior
Salary16 - 19.81 CAD per hour
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Job Details
- Languages
- Bilingue Français & Anglais; You will respond, in English and French, to customer billing inquiries; You have excellent English communication skills, both oral and written
- Experience
- You have at least 6 months of customer service experience
- Required Skills
- Customer serviceTroubleshootingActive listening
Requirements
- Be at least 18 years of age.
- Have at least 6 months of customer service experience.
- Have experience troubleshooting issues and taking ownership of customer resolution.
- Communicate in English and French; excellent English communication skills, both oral and written, are required.
- Be comfortable using multiple computer systems and monitors.
- Be comfortable making customer recommendations and providing solutions.
- Be comfortable working from home in a suitable space with a hard-wired internet connection.
- Be available to work between 7 AM and 12 AM EST, with flexibility as business needs change.
- Be physically living in and able to work in Canada.
- Pass preemployment tests and an interview.
Responsibilities
- Handle inbound calls about billing, payments, existing and new services, promotional offers, and service upgrades or downgrades.
- Identify customer needs through active listening and answer questions, troubleshoot issues, or recommend products.
- Take ownership of service problems and guide customers through resolution using a consultative approach.
- Use multiple computer systems to research products, services, common issues, and available solutions.
- Document customer needs, interactions, and outcomes in the appropriate system.
- Create additional requests when issues cannot be resolved in real time.
- Take payments and respond to customer billing inquiries in English and French.
- Attend regular one-to-one coaching sessions with a supervisor and work toward key performance indicators.
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