Bilingual French-English Customer Service Representative

HGSCustomer service

You must be physically living in and able to work in Canada, 7 AM and 12 AM ESTFull-TimeJunior

Salary19.35 - 22.12 CAD per hour

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Job Details

Languages: Vous répondrez, en anglais et en français, aux demandes de facturation des clients; excellent English communication skills, both oral and written
Experience: You have at least 6 months of customer service experience
Required Skills: Customer serviceTroubleshootingActive listening

Be at least 18 years of age.
Have at least 6 months of customer service experience.
Have experience troubleshooting issues and taking ownership of customer resolutions.
Communicate effectively in English, both orally and in writing.
Be comfortable using computers, sitting at a desk, and working with multiple monitors.
Be results-oriented and comfortable recommending solutions to customers.
Be available to work between 7 AM and 12 AM EST, with flexibility as business needs change.
Be comfortable working from home and have a suitable workspace with a hard-wired internet connection.
Pass pre-employment tests and an interview.

Respond to inbound calls about billing, payments, existing and new services, promotional offers, and service upgrades or downgrades.
Identify customer needs through active listening and answer questions, troubleshoot issues, or recommend products.
Take ownership of service problems and guide customers toward resolution using a consultative approach.
Use multiple computer systems to research products, services, common issues, and available solutions.
Document customer needs, interactions, and outcomes in the appropriate tool or system.
Create additional requests when issues cannot be resolved in real time.
Attend regular one-to-one coaching sessions with a supervisor and work toward key performance indicators.

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