PurposeMed

PurposeMed's mission is to improve access to complex care for underserved communities

101-250 employees

Founded 2019

$3.8M seed

Pharmaceutical

Private Company

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Pharmaceutical Personal Health Medical Health Care

Remote Work Available

This company offers remote work opportunities. Team members are distributed across the U.S. and Canada.

Open Positions6

Remote (Canada)Open to candidates across CanadaFull-TimeHealthtechPosted

Client Solutions Specialist (Spanish)

Respond promptly and professionally to incoming support tickets, providing solutions or escalating issues as needed.
Speak with patients and other stakeholders over the phone to resolve their questions.
Communicate with patients and the Clinical team to support a positive customer experience.
Document client experience interactions and resolutions accurately.
Flag recurring friction and patient pain points in the support queue.
Follow established SOPs and privacy and healthcare compliance requirements.
Communicate status and blockers to the team lead and collaborate with team members on common issues.
Write and update SOPs or Help Center articles, refresh macros and templates, and support process changes.
Contribute to team initiatives and participate in training sessions.

Problem SolvingCustomer serviceTechnical support

Showing 1 of 6 positions

About PurposeMed

PurposeMed is transforming healthcare access for underserved communities. Founded in 2019, we combine clinical expertise with smart technology. Our three key units—Freddie, Frida, and Foria—deliver specialized care. We serve thousands of patients monthly across Canada and the USA. Freddie is North America's top PrEP provider, Frida offers rapid ADHD diagnosis, and Foria provides gender-affirming care. We are ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies.

How We Work

Our team works flexibly and remotely across Canada and the USA. We emphasize a mission-driven approach, providing compassionate and affirming care daily. Inclusivity is central to how we support patients and colleagues. We foster an environment where you can truly bring your authentic self to work.

Engineering at PurposeMed

Our engineers build the platform that delivers meaningful healthcare access. We solve complex challenges in virtual healthcare, scaling infrastructure, and data integration. You will work with cloud-based environments, distributed systems, and explore AI applications. We prioritize high-quality, scalable, and maintainable architecture for optimal patient outcomes.

Why Join Us

Be part of a team delivering compassionate, affirming care to thousands of patients monthly.
Contribute to a company ranked #2 on Deloitte’s 2024 list of Canada’s 50 fastest-growing tech companies.
Work in a remote-friendly environment with flexible hours that fit your life.
Receive comprehensive benefits, including a $20,000 lifetime coverage for gender-affirming care (Canada).
Grow your skills with a $500 annual learning fund and our unique People Potential program.

Benefits & Perks

20 vacation days plus an annual winter break closure.
8 health/sick days for your well-being.
Comprehensive medical, dental, and vision care with 100% employer-covered premiums.
Extended mental health coverage for all team members.
$20,000 lifetime coverage for gender-affirming care and procedures (Canada).
$500 learning fund for professional development and courses.
Stock options available through our Equity Incentive Plan.
Remote-friendly work with flexible hours.
Apple or Dell equipment provided for your role.
13 weeks of 100% top-up for parental leave.

Tech Stack

mobileanalytics