Client Solutions Specialist (Spanish)
New
P
PurposeMedHealthtech
Remote (Canada), open to candidates across Canada, Monday-Friday, 9am-5pm Mountain Time; availability to work additional shifts, including some statutory holidays and weekendsFull-TimeEntry
Salary52,000 - 56,000 CAD per year
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Job Details
- Languages
- Fluency in Spanish, both written and verbal; bilingual (English/Spanish)
- Experience
- 1+ years of experience in customer service
- Required Skills
- Problem SolvingCustomer serviceTechnical support
Requirements
- Fluency in Spanish, both written and verbal.
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Strong written and verbal communication skills for interacting with patients, the Clinical team, and teammates.
- Strong problem-solving abilities and willingness to learn.
- Ability to work in a fast-paced and rapidly changing environment.
- Availability to work additional shifts, including some statutory holidays and weekends.
- A post-secondary degree or relevant certification is a plus.
- Basic understanding of healthcare and technology concepts is a plus.
- Technical support experience is a plus.
- Experience in a fast-paced startup or distributed team environment is a plus.
Responsibilities
- Respond promptly and professionally to incoming support tickets, providing solutions or escalating issues as needed.
- Speak with patients and other stakeholders over the phone to resolve their questions.
- Communicate with patients and the Clinical team to support a positive customer experience.
- Document client experience interactions and resolutions accurately.
- Flag recurring friction and patient pain points in the support queue.
- Follow established SOPs and privacy and healthcare compliance requirements.
- Communicate status and blockers to the team lead and collaborate with team members on common issues.
- Write and update SOPs or Help Center articles, refresh macros and templates, and support process changes.
- Contribute to team initiatives and participate in training sessions.
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