Rocky Talkie

We believe better communication in the backcountry can save lives and would love your help in bringing our vision to adventurers

Private Company

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United StatesFull-TimeOutdoor GearPosted

Customer Experience Coordinator

Respond to customer inquiries across CRM, including Gorgias email, tickets, live chat, SMS, phone, and Amazon marketplace.
Assist customers with product questions, troubleshooting, warranties, returns, order status, and shipping inquiries.
Guide customers through both pre-purchase decisions and post-purchase support.
Maintain a deep understanding of Rocky Talkie products and their use in real outdoor environments.
Moderate reviews and product questions on e-commerce platforms such as Amazon and Okendo.
Partner with the fulfillment team to resolve order issues such as shipping errors or order edits.
Identify recurring customer issues and share insights with product, operations, and marketing teams.

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About Rocky Talkie

We believe better communication in the backcountry can save lives and would love your help in bringing our vision to adventurers. Rocky Talkie launched in late 2019 with its flagship Mountain Radio, designed for climbers and skiers to communicate in the backcountry. Since then, we have become well-known in the adventure sports industry, with two best-in-class radios and a rapidly growing base of satisfied customers. We have a passionate and highly motivated team of over 20 dedicated to improving the radio industry. Currently, we sell in the USA and Canada and have plans for international expansion. Our team is driven by the knowledge that better communication in the backcountry saves lives. As part of this mission, we donate $2 per radio to search and rescue teams around the country. Learn more about our company here.

Rocky Talkie

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About Rocky Talkie

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