Patient Experience Representative
P
PocketHealthHealth Tech
Greater Toronto Area, Monday to Friday, 11am-7pm EST OR Monday to Friday, 12pm-8pm ESTFull-TimeEntry
Salary$45,000 -$48,000 annually
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Job Details
- Languages
- English (verbal and written)
- Experience
- 2-3 years
- Required Skills
- Technical supportCustomer support
Requirements
- Minimum of 2-3 years in a customer service role with communication over phone and email.
- Ability to work Monday to Friday, 11am-7pm EST OR Monday to Friday, 12pm-8pm EST.
- Excellent communication skills in English (verbal and written).
- Outstanding organizational skills and an ability to juggle multiple tasks.
- Passionate about healthcare.
- Empathetic and enjoy teaching people at all levels of technical proficiency.
- Resourceful, flexible, and capable of working in a fast-paced environment.
Responsibilities
- Provide timely technical support, guidance around appropriate use and general platform education to patients via email and over the phone.
- Serve as a key contact for patients looking to access their health records and navigate the PocketHealth platform.
- Use patient and provider feedback to help Management and Engineering teams shape the future of the platform.
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