- Advise a portfolio of high-value clients and connect ZayZoon’s offerings to their business goals and team needs.
- Identify opportunities to increase product usage and long-term account value, and build plans for each client.
- Lead business reviews and planning sessions with client decision makers.
- Coordinate internal teams to resolve support queries and escalations through to resolution.
- Share client feedback with Sales, Product, Marketing, and Customer Care, and help test new offerings.
- Build partnerships that support client retention and keep accounts in good standing.
- Share effective practices, maintain team resources, run training sessions, and improve workflows.
JiraAccount ManagementClient relationship management+2 more