Customer Care Representative
New
Z
ZayZoonFinancial Technology
We’re fully remote and hire across Canada and the U.S., Mountain Time (MT) shift availability requiredFull-TimeMiddle
SalaryCA$51,750; CA$51,750 • CA$5,000 Bonus; Base Salary Range: CA$51,750 • CA$5,000 Bonus
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Job Details
- Experience
- 3+ years
- Required Skills
- TroubleshootingCustomer supportGoogle WorkspaceSlack
Requirements
- 3+ years of experience in a high volume, fast-paced customer service or support environment.
- Experience juggling multiple live chats and emails simultaneously.
- Ability to triage and prioritize customer inquiries effectively.
- Clear, confident written and verbal communication skills.
- Adaptability to change in products, features, and processes.
- Sharp troubleshooting and investigative instincts.
- Experience working across teams, including product, finance, or legal.
- Familiarity with Google Workspace and Slack.
- Commitment to assigned fixed shifts in Mountain Time (MT).
- Proven sense of ownership over the customer experience.
Responsibilities
- Provide thoughtful support and clear guidance to customers through in-app chat and email.
- Troubleshoot complex or sensitive inquiries end-to-end, escalating to internal teams when necessary.
- Act as a customer advocate by surfacing feedback and patterns to product and growth teams.
- Contribute to process improvements within the Customer Care team.
- Maintain curiosity and propose ideas for team tools and technologies.
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