Customer Support Representative I
New
P
Patriot SoftwareAccounting and payroll software
Open to candidates legally eligible to work in the United States, 10:00 AM - 7:00 PM ETFull-TimeEntry
Salary20 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer serviceTroubleshootingData entryTechnical supportCRM
Requirements
- High School Diploma, GED, or equivalent.
- Previous customer service experience with a track record of delivering positive interactions.
- Clear communicator across phone, chat, and email.
- Tech-savvy with the ability to pick up new software and tools quickly.
- Ability to juggle multiple tasks at once without dropping quality or accuracy.
- Ability to stay composed and solution-focused during challenging interactions.
- Detail-oriented with the ability to handle sensitive information.
- Self-motivated and eager to learn new features and processes.
- Must maintain a workspace that supports focused, distraction-free work and quiet audio.
- Must maintain reliable, high-speed internet access.
Responsibilities
- Deliver exceptional customer service experiences through phone, live online chat, and email.
- Assist customers with software support regarding accounting, payroll, and tax-related inquiries.
- Act as a liaison between customers and internal teams to provide product development insights.
- Maintain accurate and timely documentation of customer interactions.
- Offer guidance and support to customers regarding new product features and software functionality.
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